Олена

OLENA Gontar

Work experience: 22 years
Sphere of experience: ü Enterprise Business processes management
ü Property operational management
ü Customer Relations management
ü Personnel management
ü Projects management
ü Procurement, logistics, and supply organization
ü Sales & Marketing experience (soft opening)
Education: Master degree in Linguistics
Business school in Property Management
Date of Birth: 1st January 1980

Contacts: Mob.: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Linkedin.com: [open contact info](look above in the "contact info" section)

PROFESSIONAL EXPERIENCE
Head of Administrative Department Aug.2017 - present
Pharmaceutical company JS Farmak Kyiv, Ukraine
• Factory offices administrative support;
• Goods and equipment supply of the factory non-production divisions;
• Conference service management;
• Delegations and visitors hosting management;
• Reception and call center operation management;
• Recreation centers (2) operating management;
• Holidays and celebration activities management;
• Budget and expenditure management;
• Property maintenance coordination.

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Head of Clients Support Department Mar.2014 – Aug.2017
American Medical Centers Ukraine, Kyiv
• Management of the Reception and Billing, Transport Division, IT Support, House Keeping Division;
• Purchasing and supply management;
• Control of the technical state of the property, renovation of the property;
• CRM system functioning management;
• Implementation of new standards, daily operation management.

Corporate Accounts Clients Manager Jul.2012 – Mar.2014
Radisson Blu Hotel Kyiv Podil, Rezidor Hotels Group Kyiv, Ukraine
• Pre-opening team, soft opening, post opening running of Sales & Marketing department;
• Conference & Banqueting Management – sales and operation;
• Potential customers acquisition – new business attraction;
• Clients business relations development, customers’ demands monitoring;
• Revenue generation, prices monitoring.

Client Service Department / Room Division Manager Jun. 2010 – Jul.2012
President Hotel, Vertex Hotel Group (local hotel chain) Kyiv, Ukraine
• Staff management and coaching - Customer Service Desk, Concierge Service, Business
Centre, Health Club - 25 people total;
• Update and implementation of project Operation Standards;
• Coordination of customer service, clients requests complaints, feedbacks.

Client Service Department Manager / Front Office Nov. 2008 – May 2010
Radisson Blu Hotel, Rezidor Hotels Group Kyiv, Ukraine
• Department operation management;
• Staff coaching – upto 30 staff;
• Supervision of Clients service and relations;
• Financial Audit management.

Night Operation Manager Mar. 2008 – Nov. 2008
Radisson Blu Hotel, Rezidor Hotels Group Kyiv, Ukraine
• Night shift property operation management – Financial Audit, Front Office, Housekeeping,
Kitchen, Food & Beverage and Security departments;
• Property management.

Director of Operation Coordinator Dec. 2006 – Dec. 2007
Hilton Dreams Resort Sharm El Sheikh, Egypt
• Quality assurance monitoring;
• Controlling service-recovery activities, troubles reporting, Quality Teams meetings: Service
Leaders, Journey Ambassadors, Guests Satisfaction Survey;

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 • Guests’ complaints investigation and correspondence.

Administrative Assistant to General Manager May 2005 – July 2006
Tropitel Hotels & Resorts Cairo – Alexandria - Sharm El
Sheikh - Hurgada, Egypt
• Establishing and maintaining cooperative relationships with vendors, suppliers, clients;
• Coordinating advertisements and promotions in mass media, updating web-site information;
• Arranging venue events, banquets, private dinners.
F&B Coordinator (in-charge of Banquets & Events) May 2004 – May 2005
Intercontinental Garden Reef Resort Sharm El Sheikh, Egypt
• Coordinating activities of the Department: 2 bars, 5 restaurants, Room service, F&B office;
• Managing banquets and events organization;
• Following customer’s satisfaction feed-backs.

Personal Interpreter to the Honorary Council of Iceland in Ukraine Jul. 2002 – Apr. 2004
Honorary Consulate of Iceland In Ukraine Kyiv, Ukraine
• Providing interpretations and translations;
• Events (meetings & conferences) organization;
• Handling VISA issue, booking hotels, tickets and travel arrangements.

EDUCATION

Kyiv National Linguistics University Sep.1997 - Jun 2002
Philologist of English & French languages, Master degree Kyiv, Ukraine

LANGUAGES

Ukrainian – native.
English – advanced
German & Italian - beginner

TECHNICAL SKILLS

Microsoft Office, PowerPoint, Micros Fidelio, Opera Fidelio, 1C, SAP, Google Sheets

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