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Work experience

Chat Support Specialist (Customer Care)

from 05.2025 to 05.2026 (1 year)
Remote, Remote (IT)

providing customer assistance and guidance on website policies and procedures. Responsible for reviewing and processing customer documents, handling client objections, resolving issues, and maintaining high levels of customer satisfaction. Coordinated with internal teams by creating and transferring cases through Jira to the appropriate departments, ensuring timely and accurate resolution of customer requests.

Interpreter

from 06.2023 to 08.2025 (2 years 3 months)
Municipality(Netherlands), Remote (Non-profit and charitable organizations)

Translating and interpreting at official bodies for people who doesn't speak English.

English translator

from 09.2020 to 03.2021 (7 months)
Remote, Remote (Marketing, advertising, and PR)

Translating articles on various topics.
Usually art, fashion, publicism.

Manager

from 05.2019 to 02.2020 (10 months)
Recording Studio, Zaporizhzhia (Individuals)

Served as the primary point of contact for clients: handled incoming calls, bookings, and service inquiries.
Scheduled recording sessions and set delivery timelines based on studio workload.
Maintained internal client records and schedules to ensure smooth workflow and on-time delivery.
Managed studio equipment rentals by checking availability, confirming dates, and communicating pricing.

Education

ZNU

Translating, Zaporizhzhia
Unfinished higher, from 2018 to 2022 (4 years)

Knowledge and skills

• Stress resistance
• Written translation
• Competent oral and written language

Language proficiencies

• English — above average
• Ukrainian — fluent
• Dutch — average
• French — average