Precious

Precious Jimoh
Customer Service Representative

Myru 50, Sofiivs’ka Borshchahivka, Kiev, Ukraine
[open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)

Skills
Highly proficient in English Profile
Energetic and lively customer service professional with over 4 years of
Computer Skills
experience in logistics and dispatch roles, highly proficient at managing customer
inquiry and providing exceptional service delivery for customers and within the
High proficiency using
team.
Microsoft
I possess advanced proficiency in English and I’m highly skilled in CRM
Google spreadsheets systems, including Housecallpro and Salesforce, which I have utilized to enhance
customer interactions and maintain accurate records. My experience includes
salesforce effectively resolving customer complaints, coordinating dispatch operations, and
developing strong client relationships through excellent communication and
Great customer service and attention to detail.
communication skills

Well experienced using Employment History
Google maps and detailed
tracking of loads Dispatcher, Bozmanfix LLC, Bethlehem, USA
Mar 2024 — Aug 2025
Ability to work under •
pressure and great team Managed incoming customer requests for appliance repair and provided
player timely services and solutions, enhancing customer satisfaction.

Time management and great •
organizational skills Coordinated dispatch operations, optimizing fast services from our
technicians.
Domestic Freight
•
Management
Developed and implemented strategies to improve our services and resolve
Highly experienced working issues swiftly.
in remote workspace with
•
online service providers like
Collaborated with team members to facilitate seamless communication and
Zadarma, Zoiper
logistics support.

Highly experienced in CRM •
systems Utilized CRM systems like Housecallpro and Workiz to maintain accurate
records and monitor customer interactions and provide timely responses.

Languages
•
Russian
English Resolved customer complaints, including late, damaged items, ensuring
timely and satisfactory outcomes.

Logistics Manager, TransportSaver, Dover, USA
Jan 2023 — Dec 2023

•
Created and maintained databases to track customer orders and deliveries.

•
Maintained accurate records of orders, shipments, invoices, bills of lading.

•
Developed relationships with carriers to negotiate competitive rates and
service levels.

•
Resolved over 50 customer issues or complaints daily in a timely manner.

•
Maintained relationship with previous customers due to the excellent and
satisfactory results I provided from previous shipments.

Customer representative, GUO Transport Company Limited
Sep 2021 — Sep 2022

•
Ensured proper documentation and prompt treatment/handling of all the
customer tickets inquiries.

•
Ensured feedback was communicated to customers within agreed and set
timelines.

•
Ensured high standard in all customer correspondences, engaging customers
with the highest level of professionalism, ensuring error-free and
well-informed interactions.

•
Liaised/followed up with the relevant units to ensure requests and complaints
were treated within agreed timelines.

•
Provided accurate, valid and complete information to customers.

•
Resolved customer complaints via phone calls and emails.

•
Managed and tracked inbound and outbound items on a daily basis.
Logistics Dispatcher, Move-it dispatch services, Abuja, Nigeria
Apr 2020 — Feb 2021

•
Monitored customer delivery schedules to ensure compliance with
established timelines

•
Assisted drivers with transportation route obstacles to ensure on-time
delivery of loads or vehicles.

•
Provided guidance to logistics managers to assign qualified drivers to
customer shipments.

•
Informed customers about delivery schedules and statuses.

Education
Data analysis, Coursera online program
Aug 2021 — Nov 2021

Business Administration, Kyiv National Economic University
Sep 2018 — Feb 2020

Hospital practice, Barau Dikko Hospital, Kaduna
Jun 2016 — Sep 2016

Bachelor of Medicine, Sumy State university
Nov 2012 — Jun 2018

Biochemistry, University of Cape coast
Sep 2011 — Sep 2012

References
References available upon request

Internships
Certificate of completion (Data Analytics)