Anastasia

ANASTASIA GONTAR
Telegram: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

SUMMARY
Proficiency in English at level B1, with a passion for assisting customers, resolving issues
and ensuring a positive experience. My strong communication skills, empathetic approach,
and ability to collaborate effectively contribute to creating positive customer experiences.
Seeking to leverage my language proficiency and expertise to provide valuable assistance
as a Customer Support Specialist.

WORK EXPERIENCE
2021 - 2026
Customer Support Specialist Insightvision
Work in Zendesk. Communication with clients to identify problems related to
subscription/refunds, providing guidance to ensure the delivery of high-quality
technical assistance.
Ensure timely and effective communication with customers,maintaining ahigh level
of customer satisfaction.
Contribute to the documentation of support protocols and bestpractices, assisting in
maintaining consistency and quality in service delivery.
Worked in Konnektive system, handling subscription and refund issues, processing
payments, tracking transactions, and ensuring accurate financial operations and
high customer satisfaction.

Sales Manager 2019 – 2020
Filing and updating product items in the 1C system. City A
Maintaining daily and monthly reports on sales, product balances and orders.
Inspection and control of product balances in the warehouse,
Handled customer orders: processing orders, consulting clients.

EDUCATION
Bachelor's degree, "Foreign Philology and Translation"
National University «Zaporizhzhia polytechnic» 2016 - 2020

SKILLS
Ability to work with clients and solve their problems. Organizing work and meeting
deadlines. Skills in analyzing situations and finding effective solutions. Flexibility and
willingness tol earn new things.