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Customer Care Specialist with experience in the aviation
industry. Recognized for delivering high-quality service,
strong organizational skills, and the ability to perform
effectively under pressure. A collaborative team player who
values clear structures and responsibilities. Passionate about
aviation and skilled in working with information.

[open contact info](look above in the "contact info" section)
Iryna Tkachenko [open contact info](look above in the "contact info" section)
Olsztyn, Poland

Professional experience
Skills
Advanced proficiency in Microsoft Office Suite, 01/2026 - 06/2026
Notion, Comarch ERP Optima, Creatio, and Customer Care Specialist
Zendesk. SkyUp MT Airlines
Strong focus on quality and attention to detail. • Customer service via phone and email for reservations,
Excellent organizational and prioritization skills.
flight changes, and general travel inquiries.
Proactive approach to learning and continuous
professional development. • Working with CRM systems to record requests and
monitor customer issues.
Languages • Collaborating with other departments to resolve issues
Ukrainian – native quickly and effectively.
Polish – C1
English – B2 05/2025 - currently
Foreign Language Translator (Polish-Ukrainian)
LeoService, Poznań (part-time)
Interests • Translation and analysis of specialized terminology.
Hobby air traffic tracking and aircraft route • Participation in industry trainings for Ukrainian citizens
analysis. and provision of ongoing language support.
World literature.
AI tools. 11/2023 - 12/2023
Administrative and office employee
Municipal Office in Olsztynek
Education
• Archiving documents in accordance with applicable
2022 - 2024 procedures, including sorting, labelling, and
University of Warmia and Mazury in Olsztyn. cataloguing files.
Political Science. • Managing and processing incoming and outgoing
Bachelor's degree. correspondence.
• Performing administrative and office tasks, such as
2024 - 2026 scanning/copying.
University of Warmia and Mazury in Olsztyn.
Political Science and International Relations.
Master's degree.

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Personal Data Protection Act of 10 May 2018 (Journal of Laws of 2018, item 1000) and Regulation (EU) 2016/679 of the European Parliament and
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