Valentyn

PLAKHOTNYI
VALENTYN
📞 [open contact info](look above in the "contact info" section)
📧 [open contact info](look above in the "contact info" section)
Telegram: @Daliiiiik
Linkedin

SKILLS ДОСВІД РОБОТИ

Hard Skills: Data Analyst, Webport Technology
System monitoring (Grafana, Nagios) October 2021 - Present
Jira — task creation & coordination Monitored systems in real time using multiple
Client communication & incident handling services(Grafana, Nagios), tracked technical
Communication with clients and technical metrics, and responded to errors promptly.
teams. Communicated with customers, resolved
Excel / Google Sheets (learning: Pivot inquiries, and ensured timely response to system
Tables, VLOOKUP, Charts) alerts.
SQL (foundation — learning). Investigated technical incidents, reported bugs,
Python for data analysis (learning) and created tasks in Jira for the DevOps team..
AI tools for automation & research Prioritized tasks and coordinated work processes
(ChatGPT, Bard) to ensure service stability
Developed multitasking, critical thinking, and
Soft Skills: fast‑learning abilities.
Analytical & critical thinking Key Contributions:
Problem‑solving mindset Documented incidents with logs/screenshots,
Fast learning & adaptability Grafana metric links, timestamps, repeat
Attention to detail frequency, service impact, and priority.
Customer‑focused communication Monitored repeated issues and escalated
systemic patterns via detailed Jira tasks.
Additional Info Coordinated directly with DevOps for urgent
High typing speed — 330 CPM resolution context.
Open to internships, mentoring, and Reduced incident response time by ~30%
trainee programs in Data Analytics through optimized communication flow.
Ensured system uptime above 98% (internal
Language monitoring data).
Ukrainian – Native ♡ Created clear reporting structure for recurring
system issues.
English — B1 (improving)
Hotel Administrator, Prima Villa
June 2021 - February 2022
About me:
Assisted guests both online and offline,
Analytical and detail‑oriented IT specialist with 3+
improving service experience.
years' experience in real‑time system monitoring,
Handled feedback and resolved customer
incident analysis, and communication with
requests efficiently.
technical teams and clients. Skilled at
troubleshooting, working in fast‑paced
environments, and improving processes. Actively EDUCATION
developing expertise in data analytics (Excel, Jira,
Grafana , Nagios). Motivated to bring value through Vinnytsia National Technical University
data‑driven insights and efficient problem solving. Bachelor’s degree, "Information Systems and
Technologies" (2017 - 2021)
HR volunteer in the student organization BEST.
Member of the student trade union.
Participant in the European student-volunteer
trade union.