Ольга

OLHA
KOSTIV
Polish Citizen | Authorised to Work in the EU

PERSONAL PROFILE WORK HISTORY
An internationally experienced professional with a strong background in Cycling Guide | Sail Croatia
customer service, sales, and operational coordination. Skilled in
managing daily operations, coordinating schedules, collaborating with MAY - SEPTEMBER 2026 | CROATIA 🇭🇷
international teams, and delivering high-quality client experiences. -Co-led private, closed-group cycling tours, ensuring safety, smooth navigation,
Highly organised, proactive, and adaptable, with excellent and a tailored guest experience.
communication and problem-solving skills and the ability to manage -Delivered historical speeches and cultural commentary at key landmarks along the
multiple priorities in fast-paced, multicultural environments. route.
-Managed the sweep position, supporting riders and keeping the group together.
EDUCATION
🇵🇱 Onboard Representative | Sail Croatia
-Handled daily logistics and roadside bike maintenance.
Wroclaw University of Health and Sport Sciences

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-Bachelor’s Degree in Sport Science, Specialization: Swimming (2019–
2022) JUNE – AUGUST 2024, JULY - OCTOBER 2025 | CROATIA
-Master’s Degree in Tourism and Recreation (2023–2025)

🇪🇸
-Sold and promoted excursions to guests, maximizing participation and enhancing
Universidad Católica de Valencia their experience.
-Created and managed daily programs, ensuring smooth coordination of activities
-Erasmus Exchange Program (January 2021 – July 2021) and schedules.

German Sport University of Cologne 🇩🇪
-Assisted guests with sign-ups for excursions, guided them to partner venues for
dinners, parties, and events.
-Erasmus Exchange Program (October 2021 – March 2022)

London Wellness Academy 🇬🇧
-Provided exceptional support and customer service, acting as the main point of
contact throughout the cruise.

-Business Fitness School (November 2022) Animator | Kassandra Palace, Greece 🇬🇷
Aspira University of Applied Studies, Split
-Erasmus Exchange Program (January 2024 – June 2024)
🇭🇷 AUGUST – OCTOBER 2023 | LIONS ENTERTAINMENT
-Engaged guests of all ages with daytime, evening, and sport entertainment

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programs.
-Led interactive activities ensuring high guest participation and satisfaction.
Akdeniz University, Antalya
-Solved on-the-spot customer issues with professionalism and positivity.

🚢
-Erasmus Exchange Program (September 2024 – January 2025)
Fitness Trainer | Carnival Luminosa, HAL Zaandam
CORE COMPETENCIES & SKILLS
-Project & Event Coordination
DECEMBER 2022 – JUNE 2023 | ONESPAWORLD 🇺🇸
-Operational Planning & Logistics -Conducted group fitness classes for guests of all experience levels.
-Stakeholder & Partner Communication -Organized public speaking seminars on wellness and health topics.
-Cross-Functional Team Collaboration -Provided excellent customer service, enhancing overall guest experience.
-Customer Service & Relationship Management
-Sales & Upselling Volunteer – European Championships 🏅
-Problem-Solving & Conflict Resolution 🇵🇱 🇩🇪
🇩🇪
EUG - LODZ , EC - MUNICH , EUROBASKET -
-Time Management & Task Prioritisation
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COLOGNE,BERLIN - SUMMER 2022, EUC WATER POLO -
-Budget Tracking & Cost Optimisation CROATIA JULY 2025
-Leadership & Teamwork
-Managed team operations, media relations, and competition coordination.
-Reporting & Documentation
-Assisted with fan events and group activities.
-Microsoft Office (Excel, Word, PowerPoint) & Google
Workspace
-Driving Licence (Category B) Team Leader | Summer Camps
LANGUAGES AUGUST 2021, WEST CAMP 🇺🇦 , AUGUST 2022- CUKR 🇵🇱
-Coordinated skill-building activities and entertainment programs for children.
-English: C1 -Managed group competitions, social events, and daily schedules.
-Polish: B2 -Ensured the safety and engagement of all participants.
-Ukrainian: Native
-Russian: Native CONTACT INFORMATION
-Spanish: B1
Phone: [open contact info](look above in the "contact info" section) (Whatsapp)
-German: A2
Email: [open contact info](look above in the "contact info" section)
-Croatian: B1