Taras

[open contact info](look above in the "contact info" section)

Taras Zovtun [open contact info](look above in the "contact info" section)
Taras Zovtun | LinkedIn
Data Analyst @MsBiTa | Telegram
Ukraine

SUMMARY

A technical specialist and analyst with over 3 years of experience, results-oriented. Has proven experience
in optimizing business processes, improving user satisfaction, and consistently achieving high results.
Specializes in data collection, analysis, processing, and visualization to support data-driven
decision-making.

PROFESSIONAL EXPERIENCE
Technical Specialist Jan 2023 — Present
Stratoplan Management School
●​ Established communication with users, leading to a 20% increase in positive experiences by promptly
resolving their issues.
●​ Developed more than 20 internal analytics tools, including dashboards, significantly improving
decision-making and increasing process transparency.
●​ Proactively analyzed internal processes, which reduced the team's workload by 20%.
●​ Coordinated and moderated over 300 open events, ensuring a high level of audience engagement.

Manager of the Customer Support Department Aug 2021 — Apr 2022
Tonnus
●​ Expanded platform functionality, increasing user engagement by 20% and leading to a 30% growth in
clients.
●​ Developed and implemented department guidelines, improving team efficiency by 40%.
●​ Reduced repeat client requests by 25% through the creation of documentation.

Website Administrator Feb 2020 — Sep 2020
Culinary Website Europe-USA
● Analyzed the website, reducing the number of errors by 20% and increasing loading speed by 30%
​
through error elimination and process optimization.
● Enhanced collaboration between designers and developers, accelerating the release of new features by
​
30%.
● Improved the onboarding efficiency of new employees by developing specialized documentation,
​
reducing adaptation time by 20%.

SKILLS
● Data Analysis: SQL, MySQL, Python, BigQuery, Excel, Google Sheets, Tableau, Power BI, Looker Studio.
​
● Communication: Effective collaboration with team members and stakeholders.
​
● Technical Support: Resolving technical requests from users and within the company.
​
● Website Management: Content management, editing, HTML, CSS, WordPress, FileZilla.
​
● AI Utilization: Experience using ChatGPT for various tasks.
​
CERTIFICATIONS
●​ Google Data Analytics May 2024

EDUCATION
Computer Science June 2023
V. O. Sukhomlynskyi Mykolaiv National University