Володимир

Customer support manager

Age: 23 years

City of residence: Lviv

Ready to work: Remote

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KRESHCHUK VOLODYMYR
Lviv, Ukraine | (look above in the "contact info" section) | (look above in the "contact info" section)
Date of Birth: 2002

Objective
Motivated and detail-oriented professional with a background in cybersecurity and customer support.
Seeking an English-speaking position in an international environment to apply communication,
problem-solving, and technical skills.

Education
Lviv Polytechnic National University
Bachelor’s Degree in Cybersecurity (2019 – 2023)

Work Experience
Customer Support Specialist — Namecheap (2023 – Present)
- Provide technical and account assistance to global clients via live chat and email.
- Troubleshoot hosting, domain, and website-related issues.
- Collaborate with internal teams to ensure timely resolution of customer requests.

Logistics Coordinator (US Market) — 2023
- Managed delivery coordination and order tracking for clients across the United States.
- Maintained communication with carriers and ensured on-time delivery.

Skills
• Strong written and verbal communication in English and Ukrainian
• Customer service and technical troubleshooting
• Hosting and domain management (cPanel, DNS, email setup)
• Cybersecurity fundamentals & network security
• Analytical thinking and problem solving
• Adaptability and teamwork

Languages
English — B2 general, C1 technical
Ukrainian — Native

Володимир

Customer support manager

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