Максим

Foshchan Maxym
22.04.1994.

EXPERIENCE:
After-Hours Support Agent — Ecobuild Roofing
AUGUST 2025 - JULY 2026.
processed incoming leads, calls, and client messages, ensuring
timely and professional responses.
prepared roofing estimates using Roofar, Aculinx, and
Xactimate.
handled urgent client requests, follow-ups, and time-sensitive
inquiries during assigned hours.
updated records, reports, and internal systems with received
information.
coordinated with team members to ensure smooth handover of
tasks and continuity of client requests.
supported day-to-day sales and service operations and
performed related duties as assigned

CORE SKILLS:
Dispatcher On call shift - AVALON heating and Air
• Dispatch & Logistics Coordination JULY 2024 - AUGUST 2025.
• Customer Support
responding promptly to after-hours service requests via phone, text,
• After-Hours Operations
or email.
• Lead Processing
• Roofing Estimates
coordinating with available technicians and assigning urgent calls as
• Scheduling & Follow-ups needed.
• Team Coordination monitoring emergency situations and ensuring appropriate
• Problem Solving response times.
• Documentation & Reporting communicating effectively with customers to gather necessary
• Production Coordination information and provide updates.
• Talent & Crew Management documenting all calls and actions taken during the on-call shift for
follow-up.
escalating issues to management when necessary (e.g., safety
PROFESSIONAL SUMMARY: concerns, irate customers, critical equipment failure).
Operations and coordination professional with maintaining professionalism and calm communication during high-
experience across US-market dispatch, pressure situations.
after-hours customer support, logistics, roofing using Zoho FSM to manage work orders, schedules, and customer
sales support, and film/advertising production. data efficiently.
Experienced in time-sensitive operations, client handling inbound and outbound communications through Aloware,
communication, scheduling, estimating, including logging and tracking call activities.
team coordination, documentation, and managing dispatch operations and customer interactions through
resolving urgent issues. Comfortable working Service Fusion, including work order processing, technician tracking,
independently, managing multiple priorities, and appointment scheduling.
and coordinating between customers,
Utilizing CRM systems to maintain accurate customer records, track
contractors, drivers, technicians, talent, and
service history, and ensure a high level of service consistency.
production teams.

Dispatcher US market NDA

LETS TALK: MAY 2022 - MAY 2026.

[open contact info](look above in the "contact info" section) search for loads and book them.
[open contact info](look above in the "contact info" section) processing orders for shipment and transportation.
instagram: @makslml4l organization of transportation for receiving orders
coordinating the work of drivers.
control of the cargo transportation process.
effective communication between participants in the
freight transportation process.
management and delivery within the country (USA).

2nd AD Commercials 3rd AD (INFINITI TV Mini Series)
FEBRUARY 2021 - UNTIL PRESENT TIME. FREELANCE

HOBBIES: distribute call sheets
аccompanying talents
-in architecture brutalism and Soviet crowd scenes
post modernism managing second and photo units
sports (running, swimming, cycling) managing actor’s time on set(KYIVSTAR; BMW; MERCEDES)
books (classics, non-fiction)
music (all styles) COORDINATOR’S ASSISTANT: CHAPERONE (PA); CASTING
OCTOBER 2019 - UNTIL PRESENT TIME. FAMILY PRODUCTION
podcasting
(FREELANCER)
computer games
movies, TV shows, of course control over the providing support related to transportation
and temporary accommodation for an agency and
production group
solving emerging health problems of the team
PODCAST: assistance to the production team
assistance on the set
Organized, and came up with the
control of chaperones and transport
concept of a podcast about the field of
solution of any emerging issues arising with foreign guests
film production on the set.
(SAINT LAURENT; SWAROVSKI; DIESEL; TULLAMORE DEW;
A methodical podcast in which every
VODAFONE; HUAWEI; OPPO)
issue we invite the head of the
department and ask how the work is
arranged, where it starts and at what Casting assistant
stage the work for the department ends. FEBRUARY 2019 - OCTOBER 2019 FAMILY PRODUCTION
(FULL TIME)
You can listen to the second part of the
podcast on Patreon by subscribing ($5 - searching for people for projects (via social networks, street
$10), all funds will be donated to the castings);
units in which our colleagues in the castings;
workshop serve. The second part is the creating presentations, casting references;
"personal experience" of a person, how managing actor’s time on set;
his path in the field of advertising began being "actor’s friend" who makes sure that the actor is full
and as comfortable as possible;
providing all needed reports and documents at the end of
Listen on Spotify the project, paying actors;
Listen on Apple podcasts

patreon.com/callsheet Assistant
MAY 2013 - APRIL 2014 PUBLIC COMPANY “EXPERT” (REPAIR OF
SMARTPHONES, PCS, TABLETS, LAPTOPS)

EDUCATION:

2016-2018
Kyiv National University of Trade and Economics.
Faculty -Economics of Management and Law
Specialty is the economics of enterprises. Master’s degree

2013-2016
Kyiv National University of Trade and Economics.
Faculty -Economics of Management and Law. Specialty -
business economics. Bachelor’s degree

2010-2013
Trade and Economics College (TEK KNTEU).
Faculty of Finance and Credit