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Work experience

Customer success specialist

from 12.2025 to now (6 months)
YozmaTech, Дистанційно (IT)

1. Customer Success Manager

Company Name: YozmaTech: December 2025-current time

YozmaTech is an outstaffing Company, which partners with startups and growing tech companies to
build and scale remote development teams as an integral part of their organization.

Key responsibilities:

-Manage a portfolio of assigned B2B clients. Running 20+ clients.
-Building strong relationships with clients.
-Collaboration with the recruitment team.
-Clients’ onboarding and adoption
-Client retention and churn prevention.
-Collaboration with Stakeholders.
-Identifying upsell and cross-sell opportunities.
-Solutions development to exceed client expectations.
-Strategies implementation to optimize client experience.

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Account manager

from 11.2017 to 08.2025 (7 years 10 months)
Fintegro, Дистанційно (IT)

Key responsibilities:

-Managed and developed relationships with international clients(US and Canada), ensuring high levels of satisfaction and long-term cooperation.


-Acted as a key point of contact between clients and internal development teams, coordinating project requirements and deliverables.

-Monitored project progress, budgets, and timelines to ensure successful delivery and client satisfaction.


-Collaborated with marketing and technical departments to identify upselling and cross-selling opportunities.


-Collected feedback, analyzed client needs, and implemented solutions to improve service quality and communication.

Sales manager

from 05.2017 to 11.2017 (7 months)
S-PRO, Дистанційно (IT)

Key responsibilities:

-Lead generation through Upwork and LN
-Closing sales
-Negotiations with existing and new clients
-Project estimation
-Coordination with development teams

Education

ZIEIT

International Economics, Дніпро
Higher, from 2022 to 2025 (3 years)

Knowledge and skills

• Budget planning
• Troubleshooting
• Team management
• Communicability
• Operational management
• Business Process Management
• Work with clients
• Effective communication
• IT project management
• Zoho CRM
• Atlassian
• Responsibility
• Critical thinking
• Conducting negotiations
• Preparation of disinfectant solutions
• Conflict resolution
• Project Planning
• Scheduling
• Budgeting
• Risk Management
• Scope
• Jira
• Confluence
• Software Development Life Cycle
• Optimization of business processes
• Performance management
• Account

Language proficiencies

• Ukrainian — advanced
• English — advanced
• Hebrew — above average