Ліна

LINA KLYMENKO
Technical Support Specialist

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Ukraine

PROFESSIONAL SUMMARY
Technical Support Specialist with over 3 years of experience in resolving user issues and
analyzing technical errors. Skilled in working with ELD devices and log data, quickly
navigating non-standard situations and providing clear technical guidance to customers.
Able to work in a high-paced environment while maintaining service quality and professional
communication.
EDUCATION
V. N. Karazin Kharkiv National University September 2018 – June 2022
Bachelor’s Degree in Philology
Specialization: Germanic Languages and Literatures (including Translation)
Primary language: English

WORK EXPERIENCE
English Tutor | Self-employed June 2020 - May 2022
Helped students improve grammar, pronunciation, and speaking skills through engaging
and accessible learning methods.
Technical Support Specialist June 2022 - August 2025
Company - TRACKENSURE ELD
Handled incoming customer inquiries via phone, email, and chat.
Assisted clients with mobile app functionality and resolved technical issues (app errors,
ELD device connectivity problems).
Supported drivers, dispatchers, and fleet managers with app features, report exports
(HOS, IFTA), and accurate logbook management.
Managed over 500 calls per month with an average resolution time of 2–3 minutes for
simple requests.
Successfully resolved 90–95% of technical issues, ensuring a high customer satisfaction
level.

SKILLS
Excellent written and speaking skills in English.
Over 3 years of experience communicating with native English speakers.
Strong customer service/conflict resolution skills.
Troubleshooting and problem solving skills.
Ability to multi-task and stay calm under pressure.
Able to handle complaints and issues.
Strong organizational skills with attention to detail.
Fast learner and highly organized.

LANGUAGE
Ukrainian - Native
English - B2 (Upper-Intermediate)