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Customer support representative
Considering positions:
Customer support representative, Тестер
City of residence:
Andrushivka
Ready to work:
Remote
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Daryna Datsiuk
Zhytomyr region (Remote) | 📧
[open contact info ](look above in the "contact info" section)
English — B2 | German — B1 | Ukrainian — Native
PROFILE
Motivated and detail-oriented specialist with 2 years of experience in English-speaking customer
support. Skilled in communication, problem-solving, and maintaining a positive user experience.
Seeking a remote Customer Support position with opportunities to learn and grow, including QA or
technical support areas.
WORK EXPERIENCE
Customer Support Representative — Uvoteam
Sep 2023 – Jul 2025, Remote
• Provided English-language customer support via CRM, chat, and phone.
• Processed orders and resolved customer requests.
• Maintained a high level of user satisfaction.
• Resolved conflicts and complaints effectively.
• Collaborated with other departments to enhance the user experience.
• Supported new team members during onboarding.
EDUCATION
Master’s Degree in Philology (Germanic Languages and Literatures, (Including Translation),
Major - English)
Zhytomyr Ivan Franko State University (Sep 2022 – Dec 2023)
Bachelor’s Degree in Philology (Germanic Languages and Literatures, (Including Translation),
Major - German)
Zhytomyr Ivan Franko State University (Sep 2018 – Jun 2022)
SKILLS
Hard skills Soft skills
CRM systems, Microsoft Word, English (B2), Communication, Problem-solving, Teamwork,
German (B1) Adaptability, Stress resistance, Self-
organization
ADDITIONAL INFORMATION
• Open to learning new tools and technologies (QA, Technical Support).
• Looking for remote opportunities only.
Zhytomyr region (Remote) | 📧
[
English — B2 | German — B1 | Ukrainian — Native
PROFILE
Motivated and detail-oriented specialist with 2 years of experience in English-speaking customer
support. Skilled in communication, problem-solving, and maintaining a positive user experience.
Seeking a remote Customer Support position with opportunities to learn and grow, including QA or
technical support areas.
WORK EXPERIENCE
Customer Support Representative — Uvoteam
Sep 2023 – Jul 2025, Remote
• Provided English-language customer support via CRM, chat, and phone.
• Processed orders and resolved customer requests.
• Maintained a high level of user satisfaction.
• Resolved conflicts and complaints effectively.
• Collaborated with other departments to enhance the user experience.
• Supported new team members during onboarding.
EDUCATION
Master’s Degree in Philology (Germanic Languages and Literatures, (Including Translation),
Major - English)
Zhytomyr Ivan Franko State University (Sep 2022 – Dec 2023)
Bachelor’s Degree in Philology (Germanic Languages and Literatures, (Including Translation),
Major - German)
Zhytomyr Ivan Franko State University (Sep 2018 – Jun 2022)
SKILLS
Hard skills Soft skills
CRM systems, Microsoft Word, English (B2), Communication, Problem-solving, Teamwork,
German (B1) Adaptability, Stress resistance, Self-
organization
ADDITIONAL INFORMATION
• Open to learning new tools and technologies (QA, Technical Support).
• Looking for remote opportunities only.
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The candidate's resume is posted at https://www.work.ua/resumes/16009354/