Michael

MICHAEL INNOCENT
■ [open contact info](look above in the "contact info" section) | ■ [open contact info](look above in the "contact info" section) | ■ Remote

PROFESSIONAL SUMMARY
Dynamic and results-driven Sales and Customer Support Professional with over 3 years of remote
experience across the cleaning, health, and appliance service industries. Adept at converting inbound
leads, upselling service packages, and managing client relationships for U.S.-based companies. Known
for strong communication, empathy, and goal orientation, consistently surpassing performance targets
and enhancing customer satisfaction. Ready to contribute to a fast-growing remote team with a focus on
measurable impact and client retention.

CORE COMPETENCIES
B2C & Remote Sales • Customer Relationship Management (CRM) • Lead Conversion & Upselling •
Client Engagement • Product Demonstration • Target Achievement • Health Product Sales • Empathy &
Active Listening • Problem Resolution • English Proficiency (C1 Level)

PROFESSIONAL EXPERIENCE
Sales & Customer Service Representative — Well Clean Services (Remote – U.S. Market)
January 2023 – Present
- Converted over 65% of inbound leads into paying clients for cleaning and maintenance services.
- Upsold premium service packages, increasing revenue by 20% in Q3 2023.
- Maintained a 95% customer satisfaction rating through proactive follow-ups and timely issue resolution.
- Exceeded monthly KPIs through consistent outreach and retention strategies.
Sales Executive / Client Support Representative — MediLink Health Services (Remote – U.S.
Market)
June 2021 – December 2022
- Promoted health screening and teleconsultation packages to individual and corporate clients.
- Increased client conversion rate by 30% through product demonstrations and personalized follow-ups.
- Managed patient onboarding and service scheduling through CRM tools (HubSpot, Salesforce).
- Collaborated with the marketing team to improve customer communication workflows and retention.
Sales Associate / Customer Support Representative — FixRight Appliances (Remote – U.S. Market)
March 2020 – May 2021
- Sold appliance repair plans via phone and chat to U.S.-based customers.
- Surpassed monthly sales targets by 25% while maintaining top-rated client feedback.
- Utilized CRM platforms to manage customer pipelines and streamline follow-up efficiency.
- Delivered professional after-sales support with a 4.8/5 satisfaction rating.

EDUCATION
Bachelor’s Degree in Human Anatomy — University of Uyo (2019)

ADDITIONAL INFORMATION
Languages: English (Advanced – C1)
Technical Skills: HubSpot CRM, Salesforce, Zoho CRM, Google Workspace, MS Office Suite
Availability: Full-time, Remote
Key Traits: Empathetic communicator, result-oriented, adaptable, and team player