Michael

Michael Innocent
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section) | Location: Remote

Professional Summary
Dynamic and results-oriented Sales Professional with over 3 years of experience in B2B and B2C sales across
logistics, tech, and service industries. Expert in outbound prospecting, customer acquisition, and relationship
management. Proven track record of exceeding targets and driving revenue growth through persuasive
communication, cold calling, and CRM-driven sales strategies. Seeking to leverage my skills in a remote sales
role with Sqwad to expand its logistics partner network and strengthen customer engagement.

Professional Experience
Sales Manager | TransTrack Logistics Solutions, Dallas, TX (Remote)
April 2022 – Present
• Managed outbound B2B cold calling campaigns targeting small business owners for logistics network
partnership.
• Converted leads into signed contracts, achieving an average 35% conversion rate and 20% above quota
performance.
• Trained and coached 4 new sales representatives on customer engagement and closing techniques.
• Used HubSpot CRM to track interactions, follow-ups, and performance reports.
• Collaborated cross-functionally with operations to ensure smooth onboarding of partner pickup points.
Key Achievements:
• Consistently exceeded sales target by 120% in Q4 2023.
• Recognized for maintaining a 95% client retention rate across renewed partnerships.
Business Development Associate | CoreeLab Technologies, Remote
March 2021 – March 2022
• Prospected and onboarded B2B clients for the company’s delivery tech solutions.
• Conducted over 60 outbound calls daily, effectively pitching value propositions to logistics providers and
retail stores.
• Supported marketing campaigns through email follow-ups and lead nurturing.
• Worked independently under performance-based goals while maintaining client satisfaction.
Key Achievements:
• Closed over 150+ deals in one year, contributing to a 30% annual growth in regional client base.
• Ranked among the Top 3 performers nationwide in Q3 2021.
Customer Service & Sales Associate | CleanWave Services, Chicago, IL, Remote
January 2020 – February 2021
• Handled inbound and outbound B2C calls to schedule residential and commercial cleaning services.
• Built strong relationships with individual customers by providing tailored service recommendations and
follow-ups.
• Cross-sold maintenance and appliance repair services, increasing monthly B2C sales by 25%.
• Maintained accurate client records using Google Suite and CRM software.
Key Achievements:
• Recognized for achieving the highest customer satisfaction rating in Q4 2020.
• Awarded ‘Employee of the Month’ twice for outstanding client service.
Retail Sales Representative | SmartChoice Electronics, Remote
February 2019 – December 2019
• Engaged with walk-in customers to identify needs and recommend suitable electronics products.
• Maintained product knowledge to provide accurate information and upsell high-value items.
• Processed sales transactions, handled customer inquiries, and resolved complaints promptly.
• Assisted in visual merchandising and inventory management to ensure a seamless customer experience.
Key Achievements:
• Increased store’s average monthly sales by 18% through effective upselling.
• Maintained a 98% customer satisfaction rating throughout employment.

Education
Bachelor of Business Administration (BBA) | University of Lagos, Nigeria — 2019

Skills
• B2B & B2C Sales Strategy
• Cold Calling & Lead Generation
• Customer Retention & Relationship Management
• CRM Tools: HubSpot, Salesforce, Google Suite
• Negotiation & Closing Techniques
• Remote Work Productivity & Time Management

Certifications
• HubSpot Sales Software Certification – 2023
• Google Digital Skills for Work – 2022

References
Available upon request.