Микита

MYKYTA YERMOLENKO
IT SUPPORT ENGINEER | JUNIOR SYSTEM ADMINISTRATOR
Ukrainian citizen | Southeast Asia | Open to relocation within Thailand
Telegram: @lacrimam_n | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
PROFILE
IT support specialist with 1.5+ years of hands-on experience supporting office users, workstations, network equipment and day-to-
day IT infrastructure. Comfortable with Windows environments, Active Directory, Microsoft 365, Google Workspace, basic Windows
Server and Linux administration, hardware diagnostics and network troubleshooting. Used to solving practical problems directly
with users and keeping office systems running.
EXPERIENCE
System Administrator L1 | Fin Plus Plus | Phuket, Thailand | 2026
• Supported Windows and Linux workstations, office equipment and user peripherals.
• Handled L1 support requests through a ticketing workflow and resolved common hardware, software and connectivity issues.
• Worked with office network infrastructure, Ethernet cabling, patch panels and basic line diagnostics.
• Assisted with network equipment installation, workstation deployment and new office infrastructure tasks.
• Monitored infrastructure with Zabbix and assisted with basic troubleshooting of network and system issues.
• Supported IP phones and base stations and communicated with service providers when required.
HelpDesk Engineer | Secur Group | Kyiv, Ukraine | Jan 2025 - Nov 2025
• Provided daily technical support to employees and troubleshot Windows, software, hardware and network issues.
• Prepared workstations for new employees, created Active Directory accounts and supported onboarding and offboarding.
• Administered user accounts and access in Google Workspace, Microsoft 365 and Bitrix24.
• Performed laptop and PC diagnostics, basic component replacement and maintenance, and maintained IT equipment records.
• Supported printers, plotters and other office equipment and coordinated external service when needed.
• Provided remote support through TeamViewer, AnyDesk and similar tools.
• Assisted with access control, CCTV and office infrastructure, including Hikvision, Ajax, AxTrax, hardware installation and
Ethernet cabling.
• Created internal instructions and practical documentation for users.
TECHNICAL SKILLS
Operating systems Windows 7/10/11, Windows Server, Linux
Microsoft Active Directory, GPO, Microsoft 365, Office 365
Networking TCP/IP, DHCP, DNS, Ethernet, Wi-Fi, basic network troubleshooting, cable management
Cloud / business tools Google Workspace, Bitrix24 CRM
Monitoring / support Zabbix, ticketing systems, TeamViewer, AnyDesk
Security / CCTV Hikvision, Ajax, AxTrax, access control systems, cameras
Hardware PC/laptop diagnostics, component replacement, peripherals, printers, office equipment

ADDITIONAL EXPERIENCE
Personal projects: Administration and maintenance of Linux-based game servers in free time.
EDUCATION
State University of Information and Communication Technologies, Kyiv | Computer Science
Incomplete higher education
LANGUAGES
Ukrainian - Native | Russian - Native | English - B1 (Intermediate)

Mykyta Yermolenko - IT Support Engineer / Junior System Administrator