Abdul-Waheed

ABDUL-WAHEED EL-ZAKIR
Customer Support Specialist & Sales
E 2348166010790  [open contact info](look above in the "contact info" section)  Abuja, Nigeria

PROFILE SKILLS

• Results-driven Customer Support Representative with proven expertise in Strategic Planning Effective Communication
customer relations & sales, within fast-paced corporate environments.
• Adept at reducing response times by 30% and leading initiatives that boost Team Management
customer satisfaction by over 30%.
• Brings a unique blend of relationship-building, solution-focused selling, and
Client Relationship Management
organizational excellence to support business growth and retention.
Seeking to leverage these strengths in customer-focused or sales roles. CRM Software

Sales Training and development
EDUCATION

BSC. MASS COMMUNICATION Relationship Building Customer Focus
University Of Ilorin
01/2015 - 05/2022 Kwara state, Nigeria Problem Solving Product Knowledge

Sales Strategies
EXPERIENCE

Brand Partner Manager
Sigonna LLC 2025 Tallinn, Estonia
KEY ACHIEVEMENTS
Retail company focused on the outdoor, hunting, and shooting sports markets.
• Made first contact with brands to build a partnership to resell their products  Customer Response Efficiency
via e-commerce and brick and mortar. Managed customer inquiries, reducing response time
• Planned and secured deals with brands to let the company sell their by 30% during peak periods.
products.
 Team Leadership Success
Lead Generation & Appointment Setter Successfully led a team project that improved
Foxycode 2025 Kyiv, Ukraine customer satisfaction scores by more than 30%.
App & Web Development Company
• Crafted proposals and applied to jobs relating to software and website  Building Strong Customer Relationships
development.
Developing and maintaining long-term relationships
• Set appointments between the CEO(web developer) and potential clients.
with clients, resulting in repeat business and
• Communicated with potential clients to help them better understand how we
referrals.
could help them.

Sales Representative  Product Knowledge and Demonstration
Demonstrated expertise on company products,
5c Company 2025 Texas City, United States
leading to major upsell increase.
Public Relations Company.
• Established and maintained relationships with customers, clients, or
prospects.  Closing Deals
• Identified and pursued new sales opportunities, met sales targets, and closed Closing Deals: Successfully negotiating and closing
deals. sales deals, meeting or exceeding revenue targets.

Communications Specialist & Appointment Setter STRENGTHS
Digital Integrated Technologies 2019 - 2025 Abuja Nigeria
Provide clients with quality design, develop and implement innovative IT g Strategic Sales Planning
solutions. Implementing and perfecting sales strategies,
• Call & Chat Support leading to increase in sales revenue instantly.
• Maintained relationships with vendors while also creating new relationships
with potential clients.
H Problem Solver
Developed unique solutions to complex customer
Customer Relations Specialist challenges, enhancing customer
Thrive Agric 2018 Abuja, Nigeria satisfaction scores by 30%
Agricultural technology company dedicated to ensuring food security.
Connecting farmers with capital, data-driven best practices, and access to both
local and global markets for their commodities.
• First point of contact between the company and clients.
• Responded to customer chat and calls and resolved customer concerns.
• Built and managed a high-performing portfolio of client accounts for the
company, driving business growth and exceeding client expectations.

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