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Sales manager
- Considering positions:
- Sales manager, Account manager, Customer support representative
- Age:
- 27 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/16133986/
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LESIA KRUCHEK
CLIENT MANAGER
CONTACT PROFILE
Manager with over 5 years of experience in client-facing roles. Great at
[open contact info ](look above in the "contact info" section)
driving customer satisfaction, optimizing support workflows, resolving s l
[open contact info ](look above in the "contact info" section) A natural team player with proven leadership skills and excellent
communication competencies. Thrives in fast-paced environments, expertly
Lviv managing multiple tasks under pressure while maintaining a solution-
oriented mindset. Quick learner, deeply committed to continuous
Telegram: @lesiakruck professional growth and improving the overall customer experience.
WORK EXPERIENCE
HARD SKILLS
Wow24-7 2021 - NOVEMBER 2025
Client Support Middle Sales Manager
Upselling/Cross-selling
Participated in creating a Sales Plan, which led to an increase in
CRM/ClickUP
customer retention.
Creative Thinking Boosted customer satisfaction ratings by 30%, leading to consistent
Account Management direct client requests for ongoing support.
Over the last year of employment achieved a 100/100 score on the
Billing/Order Tracking monthly Quality Assurance audit.
Trained and mentored 10+ new employees, boosting their
SOFT SKILLS performance.
Target market: US, Canada, Australia, UK, Europe.
Active Listening Govitall.com
Conflict resolution Sales Manager SEPTEMBER 2021 - 2025
Cross-department Managed the sales cycle for existing customers, providing outstanding
service to ensure client base extension and retention.
Collaboration
Managed the work?ow during both the high and low seasons, covering
Time Management a major part of the annual revenue.
Mentored 5 junior team members, enhancing their skills and
International Communication
contributing to a 20% increase in team project e?ciency.
(UK, US, Canada, Australia, Achieved promotion by increasing team productivity by 30% and
leading a successful project that boosted revenue by 15%.
Europe, India)
Generated 20.4 % year-over-year growth in upsell services for new
High Work Ethics customers, based on annual statistics.
EDUCATION
LANGUAGES
Translation Studies - Bachelor`s Degree 2016 - 2020
Ivan Franko National University of Lviv
English (Fluent)
CLIENT MANAGER
CONTACT PROFILE
Manager with over 5 years of experience in client-facing roles. Great at
[
driving customer satisfaction, optimizing support workflows, resolving s l
[
communication competencies. Thrives in fast-paced environments, expertly
Lviv managing multiple tasks under pressure while maintaining a solution-
oriented mindset. Quick learner, deeply committed to continuous
Telegram: @lesiakruck professional growth and improving the overall customer experience.
WORK EXPERIENCE
HARD SKILLS
Wow24-7 2021 - NOVEMBER 2025
Client Support Middle Sales Manager
Upselling/Cross-selling
Participated in creating a Sales Plan, which led to an increase in
CRM/ClickUP
customer retention.
Creative Thinking Boosted customer satisfaction ratings by 30%, leading to consistent
Account Management direct client requests for ongoing support.
Over the last year of employment achieved a 100/100 score on the
Billing/Order Tracking monthly Quality Assurance audit.
Trained and mentored 10+ new employees, boosting their
SOFT SKILLS performance.
Target market: US, Canada, Australia, UK, Europe.
Active Listening Govitall.com
Conflict resolution Sales Manager SEPTEMBER 2021 - 2025
Cross-department Managed the sales cycle for existing customers, providing outstanding
service to ensure client base extension and retention.
Collaboration
Managed the work?ow during both the high and low seasons, covering
Time Management a major part of the annual revenue.
Mentored 5 junior team members, enhancing their skills and
International Communication
contributing to a 20% increase in team project e?ciency.
(UK, US, Canada, Australia, Achieved promotion by increasing team productivity by 30% and
leading a successful project that boosted revenue by 15%.
Europe, India)
Generated 20.4 % year-over-year growth in upsell services for new
High Work Ethics customers, based on annual statistics.
EDUCATION
LANGUAGES
Translation Studies - Bachelor`s Degree 2016 - 2020
Ivan Franko National University of Lviv
English (Fluent)
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The candidate's resume is posted at https://www.work.ua/resumes/16133986/