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Work experience

Data Entry/Customer Service Team Lead

from 04.2020 to now (5 years 10 months)
Transporeon, Дистанційно (Транспорт, логістика)

•Lead and coach a team of specialists to ensure accuracy and efficiency across global logistics data systems (indifferent periods – from 20 to 35 employees). Coaching, growing and promoting top performers up in positions.
•Experienced in hiring activities (strong interviewing abilities, including behavioral and competency-based methods, ensure positive candidate experience and supports employer branding, high results of conducted interviews – 95% of employees were hired and passed probation period).
•Collaboration experience with different teams (operational, development, QA; escalations, Jira workflows).
•Experience in communication with multinational teams, located in different time zones.
•Managed team workload and capacity planning, ensuring 100% resource utilization (work according to KPI).
•Improvements of process that increased data handling speed by 15% and effectiveness of work on 25% (quantity of performed work per 1 FTE in comparison with previous year) while maintaining quality standards.
•Conducted regular performance reviews and one-on-one coaching sessions.
•Supported implementation, testing (so-called User Acceptance Test), and maintenance of new tools/software to improve team productivity.
•Deep knowledge of Jira (configuration, automation, dashboards, SLA); actively worked with Jira to track progress, manage issues, and report metrics. Administration of Jira projects.
•Deep knowledge of Customer Service duties (SLA, quality of actions/feedback, work with problematic cases, claims, CSAT).
•Managing of team responsible for user management and update of data via interface (access creation, work with Master Data files, clarification with Clients, handling of problematic cases, work with different planforms (internal Transporeon platforms)
•Reporting (weekly, monthly, yearly) using direct data from the system, BI, dashboards.

Electronic Data Processing Auditor

from 07.2018 to 03.2020 (1 year 9 months)
Transporeon, Київ (Транспорт, логістика)

•Audited and validated freight invoices via internal platforms, ensuring 100% accuracy before billing.
•Analyzed shipment and logistics data to detect discrepancies and optimize data flow.
•Collaborated with customers to resolve data inconsistencies promptly.
•Helped streamline data validation processes, improving audit throughput.

Education

Taras Shevchenko National University of Kyiv

Physics Faculty, Київ
Higher, from 2016 to 2018 (2 years)

Master’s Degree in Physics and Astronomy (Nuclear Power Engineering)

Taras Shevchenko National University of Kyiv

Київ
Secondary, from 2011 to 2016 (5 years)

Bachelor’s Degree in Physics (Nuclear Power Engineering)

Knowledge and skills

• Пунктуальність
• MS Office
• Jira
• Data analysis
• Leadership
• Mentoring
• Attentiveness
• Work with customers
• Onboarding for staff
• Optimization of business processes
• Product quality control
• Team management
• Teamwork
• Conflict settlement
• Document management

Language proficiencies

• English — above average
• Ukrainian — fluent