Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4175388

Work experience

Technical Support Engineer

from 04.2023 to now (1 year)
PocketBank, Дистанційно (Фінанси, банки, страхування)

Technical Support Engineer

from 12.2022 to now (1 year 4 months)
HivePress, Дистанційно (IT)

HTML Developer

from 05.2021 to 07.2021 (2 months)
Approach X, Сyprus (IT)

Technical Support Engineer

from 02.2021 to now (3 years 2 months)
Inqud, Estonia (Фінанси, банки, страхування)

- Interaction with the product;
- Product Systems Monitoring;
- Bug reports;
- Sorting and initial registration of issues in the JIRA ticket system;
- Writing instructions for managing systems;
- Setting up privileges in the client management system;
- Receiving information from clients;
- Providing customers with instructions on how to use the company products;
- Helping clients solve problems accessing our systems and websites;
- Updating and using relevant knowledge;
- Collecting as much information as possible about the problem, trying to solve it on your own or transferring it to developers / DevOps / system administrators.

HTML Developer

from 11.2020 to 02.2021 (3 months)
ESports Tech Limited, Malta (IT)

Specialist of the technical support department with business clients

from 01.2018 to 01.2021 (3 years)
IdeaBank, Івано-Франківськ (Finance, banking, and insurance)

• ensure positive client experience through high quality service and communication thereby attaining client retention;
• handle client service or support related incoming requests;
• respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up;
• research and resolve each client interaction to their utmost satisfaction;
• resolve incidents and fulfill requests through Tier 1 support;
• determine and record inbound requests and ensure customer issues bear proper notation.

Customer Services Specialist

from 01.2017 to 01.2018 (1 year)
IdeaBank, Івано-Франківськ (Finance, banking, and insurance)

• quality communication and customer service to ensure their positive experience;
• resolve incoming requests from customers;
• provide requests for support to various departments, if the issue is not within your competence.

Education

Beetroot Academy

Frontend Web Development, Івано-Франківськ
Unfinished higher, from 2020 to 2020 (5 months)

ІФІМ ТНЕУ

Менеджмент ЗЕД, Івано-Франківськ
Higher, from 2015 to 2019 (3 years 10 months)

Additional education and certificates

freeCodeCamp, Responsive Web Design

2020
Certificate

Udemy, Certificate of completion HTML5 Ultimate Course

2021
Certificate

Udemy, Certificate of completion CSS3 Ultimate Course

2021
Certificate

Udemy, Certificate of completion Advanced jQuery Course

2021
Certificate

Coursera, Technical Support Fundamentals (Google Career Certificates)

2023
Certificate

Coursera, The Bits and Bytes of Computer Networking (Google Career Certificates)

2023
Certificate

Coursera, System Administration and IT Infrastructure Services (Google Career Certificates)

2023
Certificate

Coursera, Operating Systems and You: Becoming a Power User (Google Career Certificates)

2023
Certificate

Coursera, IT Security: Defense against the digital dark arts (Google Career Certificates)

2023
Certificate

Coursera, Google IT Support

2023
Certificate

Knowledge and skills

Language proficiencies

• English — average
• Ukrainian — fluent