Tetiana

Popenko Tetiana
E [open contact info](look above in the "contact info" section) (telegram/viber) [open contact info](look above in the "contact info" section)

SUMMARY SKILLS

Results-driven expert with experience in Agile methodologies and Agile Jira Scrum MS Office
managing large teams. Quick learner with a strong work ethic, dedicated
to meeting customer and stakeholder needs. Google Suite Slack

EXPERIENCE Project & Team Management

Stakeholder Management
IT Project Manager (project closed)
Softjourn 09/2021 - 08/2023 IF, Ukraine Risks Management Hiring activities
• Successfully Managed a team of highly qualified developers and
QAs. 5 teams (33 people); Estimation & Solution Creation
• Identified and utilized non-billable intern resources as an opportunity to
further optimize project costs. Subsequently, managed to successfully Conducting PA Building PDP
incorporate this into client offerings, reducing the cost burden on the
client's budget; Management of budgets(EVM)
• Managing project risks to ensure that each risk has a mitigation plan;
• Built productive relationships with the clients and teams; Customet support
• Creating weekly/monthly reports;
• Experience with EVM/Stakeholder Matrix/ SOW;
Roadmapping Prioritization
• Participated in the hiring activities.

Solution Expert
WIX 08/2019 - 08/2021 Kyiv, Ukraine CERTIFICATION
• Managing proactive communication with the users via ticketing system; Sigma University 05.2021 – 09.2021
• Resolving users inquires following FCR (first contact resolution)
approach; Project Manager courses
• Experience in communication with users, developers, QA; ART CRAFT illustration courses 06.2022 –
• Pretesting of the issue before escalating to the developer team;
10.2022
• Writing bug reports to forward the issue to the developers/QA;
• Enhancement of user experience. Using a customer care approach,
analyze the user's site to suggest improvements; EDUCATION
• Analyzing users requests to define discoverability, usability, missing
"KROK" University
features and trends in users’ voice, brainstorm action items to resolve
any of the above issues; Faculty of International Information
Business analyst- Master degree
• Conducting trainings, practice, and Q&A sessions during the
09.2010 – 09.2015
onboarding process for the newcomers.

LANGUAGES
HR English Upper-intermediate
BINTIME 05/2018 - 07/2019 Kyiv, Ukraine
• Experience in communication with the Netherlands stakeholders in Ukrainian Native
order to identify future hiring needs;
• Collaborating with developers and Project Managers to compile a
consistent list of requirements;
• Attracting suitable candidates through the different platform;
• Conducting interviews;
• Onboarding, holding 1:1, 3-month trial review.