Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/16208053/

Work experience

Dispatcher

from 02.2025 to now (1 year 10 months)
Techvill Appliance Repair ltd. _Canada, Remote (Public and business services)

CRMS--Service titan, jobber , Salesforce, Hub-spot ,House-call Pro, call-rail. Workiz

Managed high volumes of inbound and outbound calls, responding to customer inquiries and service requests

Coordinated and rescheduled daily technician routes and service calls to ensure timely and efficient customer service across various locations.

Dispatched technicians and communicated job details, appointment times, and schedule changes

Managed technician logistics and availability while optimizing schedules based on location, urgency, and workload.

Resolved customer issues by identifying the root cause of complaints and providing appropriate solutions.Kept customers informed about technician delays, parts availability, and installation bookings.

Sent quotations and invoices to customers.

Liaised with customers, technicians, and the sales team to resolve miscommunication and prevent job cancellations.

Communicated clearly with customers to explain solutions, schedule adjustments, and service expectations.

Maintained accurate records of service calls, technician updates, and customer communications.

Handle negative reviews on google reviews

Experience working with Property management and Warranty

Dispatcher

from 08.2023 to 01.2025 (1 year 6 months)
Elit logistics, Remote (Transportation and logistics)

incoming call and request intake, scheduling, appointment confirmations, and day-to-day communication with technicians and customers.

Monitor documentation, reports, and updates to ensure accuracy.

Help with issue resolution related to rescheduling , delays, or claims.

Update CRM and reports: track orders, comments, payments, fines, tolls, vehicle maintenance alerts.

Route planning and driver coordination.

Handling complaints or requests with patience and a focus on satisfaction.

Education

kharkiv national medical university

MBBS, Kharkiv
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

SALESFORCE

coursera, 6months

TEFL

Teacher's record, 3 months

Knowledge and skills

• Work with customers
• Attentiveness
• Productivity
• Ability to work in multitasking mode
• Customer Service Skills
• Documentation Skills
• MS Excel
• Google Sheets
• Google Maps

Language proficiencies

English — fluent