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Customer support representative

Considering positions: Customer support representative, Python-програміст
City of residence: Dnipro
Ready to work: Remote
Considering positions:
Customer support representative, Python-програміст
City of residence:
Dnipro
Ready to work:
Remote

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Junior Python Developer
Technical Support Specialist

Yuliia Chernetsova
Dnipro, Ukraine (remote) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | @Soba4iyDeputat | [open contact info](look above in the "contact info" section)

Professional Resume
• IT enthusiast with 1.5 years of hands-on experience in software development, technical support, and backend automation.
• Proficient in building practical tools — including a custom Telegram bot integrated with Django — to streamline e-commerce workflows.
• Combines strong technical knowledge with analytical thinking and a customer-first mindset.

Education
INFORMATION, LIBRARY AND ARCHIVAL AFFAIRS | 2015-2018 | DNIPRO ART COLLEGE

Professional Skills
• Strong client communication and efficient issue resolution
• Skilled in user data analysis to enhance service experience
• Experienced in CRM systems and workflow automation

Technical Skills
• OPERATING SYSTEMS
macOS, Linux, Windows

• LANGUAGE
Python, JavaScript, HTML, CSS, SQL, Shell Script

• FRAMEWORKS & TOOLS
Django, Selenium, NumPy, Matplotlib, Aiogram, Asyncio, Telegram Bot API

• SPECIALTIES
Backend automation, API integrations (Telegram), server setup and management, light frontend development

Work Experience
CUSTOMER SUPPORT SPECIALIST | NAMECHEAP | JANUARY 2022 – JULY 2023
• Provided technical support for hosting, server, and domain services
• Configured Apache/Nginx servers and managed MySQL/PostgreSQL databases
• Supported SSL, DNS, and web security for client systems
• Assisted users with WordPress, email configuration, and cPanel (certified)
• Maintained strong service metrics through prompt communication
PYTHON DEVELOPER | FREELANCE | 2021 – PRESENT
• Built a Telegram bot to handle orders and delivery for an e-commerce business
• Integrated Django-based backend systems ensuring infrastructure reliability
• Participated in projects with network and server administration responsibilities
GRAPHIC & WEB DESIGNER | FREELANCE | 2018 – 2021
• Created branding, websites, and UX/UI designs for clients across sectors
• Delivered visually clean and functional commercial projects
TECHNICAL CUSTOMER SUPPORT | CCIG (KYIVSTAR) | JULY 2025 – PRESENT
• Providing customer support for telecommunication and additional company services

Languages
• Ukrainian — fluent.
• English — upper-intermediate (strong reading/writing, intermediate speaking).
• Russian — fluent.

2

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The candidate's resume is posted at https://www.work.ua/resumes/16269877/