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Євгенія

Менеджер роботи з клієнтами

Considering positions:
Менеджер роботи з клієнтами, менеджер з листування
City:
Remote

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Chashchyna Yevheniia
Kyiv
39 years
E-mail: [open contact info](look above in the "contact info" section)
Contact number [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
(Will facilitate the search for photos and other info)

Short about myself:
Inquiring mind, learn fast, wide interests, adequacy to oneself and others.

Skills acquired over years of hard work:
Ability to control the progress of the project through all stages, achieving the desired result. Ability to establish contact with different people and disobedient technique.

Work with PC:
Standard office package. Internal programs used individually by the employer company.

Education:

Higher:
UAFM - qualification - Pharmacist
UAFM - internship in the current specialty

Courses:
Secretary courses; Cosmetology course; Educational course by specialty – artist; CG course - 2d artist; Market development manager course.

School:
Went to Swedish school. That is the reason there is a certain knowledge of the language.

Languages:
Ukrainian, Russian - native; English, Swedish – upper-intermediate.

Experience:
January 2024 – current time- Private logistic company (transfers of passengers and parcels), manager, tasks – creating and posting advertisements, creating and managing logistical data through
Excel, reports, communication with clients, drivers and managers, creating and managing of groups in messengers and social media.
February 2023-September 2023 – Corfu Properties Vacation Manager (Booking Manager), tasks – managing and control of reservations, communication with clients, check-in managing.
March 2020 – February 2023 – “ ML Dila” Customer Service Quality Control Specialist (main tasks - reception, control, processing and implementation
of changes related to customer service of the company; solution of conflict situations, complaints, provision of compensations; analysis of the causes of disputable issues
related to customer service of the company; preparation of official responses for the company's clients, corporate partners of the company, lawyers, courts; progress report)
2019г. – 2020г. – “IDS Aqua Service” – Customer Service Quality Control Specialist.
2016 - 2018 - «Immer-Ukrplastic» - back office manager of the sales department.
2015 - 2016 - Pharmacy stores «Viridis» - manager of the purchasing department.

Previous experience:
1) Pharmacist in such pharmacy stores as «Apteka Dobrogo dnya», «Bila Romashka»
2) Market development manager (Swedish region) - company «All-Biz».
3) Mystery shopper and coordinator of mystery shoppers - company «4Service»
4) Firefighting equipment certification manager - Ministry of Defense of Ukraine.

Hobby:
Art (oil painting, contemporary art), photography.

Thank you for reading my CV!
E-mail: [open contact info](look above in the "contact info" section)
Contact number: [open contact info](look above in the "contact info" section)

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