Сергій

Serhii Rybak
Technical support specialist

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Ivano-Frankivs’k, Ukraine

Objective
Motivated Technical Support Specialist with hands-on experience in IT and
customer service. Skilled in troubleshooting, communication, and problem-
solving, aiming to ensure top-level client satisfaction and system reliability.

Education
Ivano-Frankivsk National Technical University of Oil and Gas (2017–2019)
Bachelor’s degree in Software Engineering

Key Skills
Technical Support Communication
Customer Service Problem-solving
Troubleshooting Contract Management
Remote Assistance Ticketing Systems

English — Upper-Intermediate
Ukrainian — Native

Experience
• June 2024 – June 2025
Technical Support Specialist
Howly, Remote (IT)
Responsibilities: Providing technical assistance remotely, resolving user issues,
and maintaining system functionality.

• January 2022 – August 2023
Buyer Support Specialist (Buyer Support Specialist)
Nestle Ukraine LLC, Lviv (Food Industry)
Responsibilities: Supporting global buyers, creating and managing contracts
between suppliers and buyers.

• January 2021 – December 2021
Motion Designer
Anymagic, Ivano-Frankivsk (EWA English advert-maker)
Responsibilities: Designing motion graphics for advertisements.
Serhii Rybak
Technical support specialist

• October 2017 – July 2018
Operator/Dispatcher
Optimal Taxi 579, Ivano-Frankivsk (Taxi Service)
Responsibilities: Receiving taxi orders and managing calls.

• July 2017 – September 2017
Goods Receiver
Metro Cash & Carry, Ivano-Frankivsk (Wholesale Store)
Responsibilities: Receiving and checking goods.

Summary Customer-oriented Technical Support Specialist with strong analytical and
communication skills. Experienced in resolving complex technical issues
and providing outstanding user support. Looking to join a team where I
can contribute to process efficiency and client satisfaction.