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Катерина

Customer support representative

Age: 34 years
City of residence: Kyiv
Ready to work: Kyiv, Remote
Age:
34 years
City of residence:
Kyiv
Ready to work:
Kyiv, Remote

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PURYK KATERYNA
[open contact info](look above in the "contact info" section)

SKILLS AND ABILITIES ●​ Languages:

English – С1

German – A2

Ukrainian – С2

SOFT SKILLS ●​ Communication
●​ Adaptability
●​ Critical thinking
●​ Problem solving
●​ Structuring

EXPERIENCE CUSTOMER SUPPORT MANAGER – FINTECH & ADTECH STARTUP (NDA)
APRIL 2021 - JULY 2025
●​ Onboarding and customer support for any issues related to the use of
the product
●​ Solving problems related to the use of the product
●​ Manage the daily tasks of delivering orders to customers
●​ Assist with onboarding new team members, developing databases, and
managing support agent schedules

COPYWRITER/TRANSLATOR - FREELANCE
APRIL 2020 - TODAY
●​ Creating unique texts and articles
●​ Translation of original texts, courses, websites

STEWARDESS – OPEN KIEV
JUNE 2012 - OCTOBER 2022
●​ Direct communication with foreign and local visitors
●​ Providing information about the tour
●​ Resolving issues related to tour cancellations, ticket refunds, and
misinformation

GUIDE – SOLOEAST TRAVEL
MAY 2019 - SEPTEMBER 2019
●​ Holding a 12-hour tour in the Chernobyl Exclusion Zone
●​ Solving issues regarding misinformation, regulations in the Zone
●​ Ensuring the safety and comfort of visitors on board and during a
walking tour

EDUCATION KYIV INSTITUTE FOR TRANSLATORS AND INTERPRETERS | KYIV, UKRAINE
SEPTEMBER 2009 - MAY 2015
●​ B.A of Arts in Translation and Interpreting

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The candidate's resume is posted at https://www.work.ua/resumes/16342372/