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Діана
Customer service manager
- Age:
- 25 years
- City of residence:
- Lviv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmailLinkedIn
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You can get this candidate's contact information from https://www.work.ua/resumes/16346194/
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Danilina Diana
Customer Support Representative
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Location: Lviv, Ukraine
Summary
Dedicated and results-driven individual with over 2 years of experience managing high-value
customers in the IGaming industry and 4 years of total experience in customer support.
Skilled in building and maintaining strong client relationships, personalized customer
experiences, and driving player engagement and retention.
Skill highlights
● Customer Relationship Management (CRM)
● Strong Communication & Negotiation
● Conflict Resolution
● Cross-Team Collaboration
● Data-Driven Decision Making
● Multitasking & Time Management
Experience
Customer Support Representative, Admotion Technologies, Kyiv, Ukraine 02/2021 - 09/2023
Customer Support Representative, (remote) P4P Company, Ukraine 09/2023 - 11/2025
● Handled an average of 500+ customers per shift with a high satisfaction rate; provided
top-quality support across multiple channels (live chat, email).
● Manage a portfolio of high-value VIP clients, ensuring personalized service and timely
responses to all inquiries.
● Collaborate closely with marketing, finance, and support teams to improve overall VIP
experience.
● Obtained superior knowledge of the provided service to deliver accurate information
Languages
English C1 ; Ukrainian C2 ; Russian C2; German A2
Education
Bachelor in English philology, National Transport University, Kyiv. Ukraine 2017-2021
Customer Support Representative
Phone: [
Email: [
Location: Lviv, Ukraine
Summary
Dedicated and results-driven individual with over 2 years of experience managing high-value
customers in the IGaming industry and 4 years of total experience in customer support.
Skilled in building and maintaining strong client relationships, personalized customer
experiences, and driving player engagement and retention.
Skill highlights
● Customer Relationship Management (CRM)
● Strong Communication & Negotiation
● Conflict Resolution
● Cross-Team Collaboration
● Data-Driven Decision Making
● Multitasking & Time Management
Experience
Customer Support Representative, Admotion Technologies, Kyiv, Ukraine 02/2021 - 09/2023
Customer Support Representative, (remote) P4P Company, Ukraine 09/2023 - 11/2025
● Handled an average of 500+ customers per shift with a high satisfaction rate; provided
top-quality support across multiple channels (live chat, email).
● Manage a portfolio of high-value VIP clients, ensuring personalized service and timely
responses to all inquiries.
● Collaborate closely with marketing, finance, and support teams to improve overall VIP
experience.
● Obtained superior knowledge of the provided service to deliver accurate information
Languages
English C1 ; Ukrainian C2 ; Russian C2; German A2
Education
Bachelor in English philology, National Transport University, Kyiv. Ukraine 2017-2021
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The candidate's resume is posted at https://www.work.ua/resumes/16346194/