Contact information

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Work experience

Financial controller

from 09.2021 to now (2 years 8 months)
Epom.com, Kyiv (IT)

• Manage all accounting operations including Billing (Invoiced.com, InvoiceOcean.com), A/R, A/P;
• Manage 2 teams of sales associates in their financial processes;
• Support month-end and year-end close process;
• Ensure quality control over financial transactions and financial reporting;
• Conduct financial analysis and provide recommendations to optimize costs and increase profits;
• Develop and document business processes and accounting policies to maintain and strengthen internal
controls;
• Accounting processes and financial transactions optimization;
• Preparation of documentation for external audit.

Operations Manager / Business Coordinator / CRM admin and coach

from 09.2021 to now (2 years 8 months)
Epom.com, Kyiv (IT)

• Develop and improve business policies and optimize back-office work processes, including financial, legal,
and sales tasks;
• Support the software tools integration to enhance the financial and sales departments' workflow efficiency;
• Identify and create processes to get work done, to operate with a first-principles approach, and to optimize
efficient workflows;
• Collaborate with cross-functional teams to identify areas for improvement and implement effective
solutions;
CRM admin and coach:
• Onboard and coach internal project team members.
• CRM administration to maintain a flawless workflow of each department.
• New features creation and workflows’ optimization/automation

Senior Sales/Account Manager

from 10.2020 to 12.2021 (1 year 2 months)
Epom.com, Kyiv (IT)

• Seles of 2 IT products - Ad Server and White label DSP platforms;
• B2B, International markets (Worldwide);
• communication and negotiation with the registered or potential counterparts making demo calls via Email,
Skype, Zoom, Google Meet;
• explanation of the company services and platforms, client assistance, CRM

Account manager / Sales Support Specialist

from 01.2020 to 09.2020 (8 months)
CEX.IO Broker, Kyiv (Finance, banking, and insurance)

• Cryptocurrency broker sales and client support;
• B2C, International markets (Worldwide);
• communication and negotiation with the registered or potential counterparts via Intercom, Email, mobile
apps;
• explanation of the platform, client assistance, CRM;
• Intercom chatbot creation and maintenance.

Sales Support Specialist

from 07.2019 to 12.2019 (5 months)
MGID, Kyiv (Marketing, advertising, and PR)

• Native advertisement platform client support;
• B2B, B2C, International markets (Europe, Africa, South-East Asia, Latin America);
• communication and negotiation with the registered or potential counterparts in order to make cooperation
via Email, Skype, HubSpot, Zalo, mobile apps;
• explanation of the platform, client assistance, their advertisement campaigns setup;
• CPC, CPA, CPL, CPI, eCPC, CR, CTR, CPM, RevShare.

Project Manager / Export Consultant

from 12.2018 to 07.2019 (7 months)
Sales Capital (Swiss Consulting), Kyiv (Consulting, accounting and auditing)

• Ukrainian goods export facilitation;
• B2B, International markets (Scandinavia, Romania, Czech and Slovak Republics, the PRC and HK);
• foreign markets research and analysis in bound with an analyst;
• lead generation in LinkedIn, Facebook, Google search (search of potential counterparts for our clients –
retailers, distributors and importers in a designated region);
• communication and negotiation with the potential counterparts in order to make cooperation via phone,
Email, LinkedIn, Facebook;
• reports creation and consulting clients about the local situation and goods expectations in the designated
region.

Account / Support Manager

from 01.2018 to 09.2018 (8 months)
Ikajo, Kyiv (Finance, banking, and insurance)

• B2B;
• English-speaking market;
• convert leads into sales; ensure high quality interaction with potential clients;
• work closely with customers, find the best payment options and prices;
• communicate directly with merchants, prepare documents to close deals, answer all questions and support requests;
• work closely with internal sales, integration, risk teams to be sure that merchant has all necessary information;
• maintain close relationship with existing merchants, provide them with any support they need to help them reach their monetary goals;
• maintain a systematic communication flow with new and existing clients of various seniorities and roles at high level to understand the clients’ needs and interests and to ensure they receive the top level service satisfaction;
• generating and retaining clients and following up on clients matters;
• client-related administration;
• assisting compliance with the processing of Know-Your-Client and Company documentation.
Quit reason: no growing possibility.

Account manager/Financial consultant

from 01.2013 to 02.2017 (4 years 1 month)
RoboForex, Kyiv (Finance, banking, and insurance)

• B2C;
• English-speaking market (South-East Asia, Africa, Western Europe, Caribbean islands)
• convert leads into sales; ensure high quality interaction with potential clients;
• maintain a systematic communication flow with new and existing clients of various seniorities and roles at high level to understand the clients’ needs and interests and to ensure they receive the top level service satisfaction;
• generating and retaining clients and following up on clients matters;
• client-related administration and account opening;
• assisting compliance with the processing of Know-Your-Client documentation;
• keep updated with product and market evolutions, identify business opportunities, potential clients and VIP customers and negotiate in order to create profitable account and broaden the services;
• maintain open communication with desk head to raise any deal or team related issues and fulfill firm notification requirements.
Accomplishments:
• Best sales manager of the month (several times per year since 2013)
Quit reason: no growing possibility.

Supply planner

from 02.2012 to 06.2012 (4 months)
IKEA, Kyiv (Transportation and logistics)

• B2B;
• English- and Ukrainian-speaking markets;
Responsible for the supply chain of products and ensuring their availability in the stores:
• working on price development in the part of logistic cost;
• providing the IKEA suppliers with relevant information and methodological guidance;
• ensuring the quality of delivery information;
• working to prevent deviations from goals;
• running Supply Chain trainings for the suppliers;
• follow-up, analyze and take actions to continuously improve supplier’s performance.
Quit reason: temporary work contract.

Freelance translator

from 12.2010 to 02.2014 (3 years 2 months)
TV channel Ukraine, Kyiv (Media)

TV programms and series translation from English to Ukrainian.

Tourism manager

from 10.2008 to 02.2011 (2 years 4 months)
Olymp Travel LTD, Kyiv (Tourism)

• B2B;
• English- and Ukrainian-speaking markets;
Maintenance of the whole sales cycle:
• negotiations with customers, work with potential clients, business correspondence, expense calculations, planning, creation of new tours etc.;
• financial reports;
• marketing research;
• trainee management and supervision.
Quit reason: no growing possibility.

Sales assistant / merchandiser

from 04.2008 to 09.2008 (5 months)
Pepsi, Kill Devil Hills, USA (Food industry)

Work and Travel-2008 student exchange program of the Department of State.
Provision of an appropriate product representation in trade networks and customer assistance:
• merchandise store shelving, coolers and displays with Pepsi products in accounts assigned by supervisor;
• utilize promotional material (signs, banners) in accounts;
• keep back room stock in neat and orderly condition;
• communicate sales results to store and Pepsi management;
• build customer relationships at store level.
Quit reason: temporary work contract.

Loan Administration Specialist / Account manager

from 01.2006 to 04.2008 (2 years 3 months)
UniCreditBank, Kyiv (Finance, banking, and insurance)

• B2B;
• transactions, control and coordination of payments in B2 system;
• creation of reports (monthly and ad hoc) and references;
• conduct proper document flow for all the transactions;
• management of customers’ credit cases, etc.
Quit reason: Work and Travel-2008 participation.

Education

Ukrainian State University of Finance and International Trade

Economics and Enterprise (major: International Economics), Kyiv
Higher, from 2005 to 2010 (5 years)

Master's degree in Economics.

Additional education and certificates

Optek (Active sales)

December-2011, 1 month

Forex market

February-2013, 1 month

Telemarketing and financial markets

May-2013, 1 month

Sales strategies, clients’ behavior

June-2015, 1 month

Payment systems

January-2018, 1 month

Compliance procedures

April-2018, 1 month

MGID Internet Marketing Academy

October-November-2019, 2 months

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent
• Italian — average
• French — beginner
• German — beginner
• Polish — beginner
• Spanish — average

References

• Malin Ahlbeck

  Malin Ahlbeck

  Admin & HR Manager, IKEA

  Contact details are hidden

• Marina Dultseva

  Marina Dultseva

  HR, Ikajo PSP

  Contact details are hidden

• Oleh Raskin

  Oleh Raskin

  Marketing director, Olymp Travel

  Contact details are hidden

• Pavlo Nakonechnyi

  Pavlo Nakonechnyi

  Team lead, RoboForex

  Contact details are hidden

Additional information

Areas of Expertise / Skills
• Business coordination/leadership
• Enthusiasm and optimization
• Financial control and management
• Brainstorming and research
• Risk management and forecast
• Giver
• Communicator: interpersonal and intercultural
• Motivator and responsibility
• Advanced ENG + bilingual (RUS+UKR)
• Order and structure
• ES IT FR PL correspondence
• Team support and leadership