Olena

OLENA LYNNYK
I am a communicative and detail-oriented professional with more
than 15 years of experience in management, sales, and
administration. My background includes cosmetics, fashion, and
tourism, as well as managing operations and teams in international
environments. I enjoy organizing work processes, supporting
customers, and maintaining positive relationships with clients and
partners, including company directors and senior managers.
Fluent in Italian, Ukrainian, and Russian, and proficient in English, I
CONTACT communicate effectively across cultures and adapt quickly to new
markets. Available for remote, hybrid, and relocation opportunities
Palermo, 90134
across Europe , UK and USA.
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) EXPERIENCE
m Branch Manager
Interlink Srl (Visa Application Center) - Palermo
• Managed branch operations, staff supervision, and
07/2019 - 07/2022

SKILLS administration.
• Client project • Handled invoices, payments, and supplier relations.
management • Collaborated with international diplomatic structures and public
• Quality assurance institutions.
• Client relationship • Conducted staff training and coordinated with other branches.
management • Maintained high levels of customer satisfaction through
• Budget oversight exceptional service and prompt resolution of complaints.
• Operational efficiency • Managed branch budget, monitoring expenditures and making
• Conflict resolution cost-effective decisions to maximise profitability.
• Sales strategy • Oversaw recruitment, training, and development of staff to
development enhance branch productivity.
• Knowledge of banking • Liaised with senior management to align branch objectives with
products overall company goals.
• MS office proficiency
• Supply chain management Branch Manager
• Organisational structuring Visa Handling Services Srl(Visa Center) - Palermo
• Customer relationship • Oversaw administration, accounting, and HR management.
08/2012 - 07/2019

management • Maintained contracts with tour operators and institutional
• Sales forecasting partners, and ensured compliance with ISO 9001:2015 standard.
• Staff training • Developed strong relationships with customers, offering
• B2B sales expertise personalised banking solutions to meet their unique needs.
• Excel proficiency • Oversaw recruitment, training, and development of staff to
• Territory planning enhance branch productivity.
• Ability to present the • Established and maintained productive relationships with key
company business clients to secure long-term business.
• Contract negotiation • Attended conventions to represent organisation, gather
• Client development information and help build new partnerships.
• Set accurate budgets based on historical data and forecasted
trends to keep operations financially sound.
LANGUAGES
Sales Manager
ukrainian, russian: First
Incanto (Lingerie & Hosiery) - Kyiv, Ukraine
Language
English: B2 • • Managed national retail network and improved store

02/2010 - 06/2011
performance.
Upper Intermediate
• • Coordinated with distributors.
italian: C1 • Built new business partnerships to drive customer acquisition and
generate revenue.
Advanced
• Fostered relationships with key clients, securing long-term
contracts and boosting revenue growth.
• Analysed current strategies for strengths and weaknesses and
HOBBIES AND
adjusted approaches to maintain sales trajectory.
INTERESTS
• Psychology Sales & Franchise Manager
• Yoga Savage LLC (Clothing Company) - Kyiv, Ukraine
• Mindfulness • Promoted from Wholesale Sales Manager to Franchise Manager of
• Music 04/2008 - 04/2010 11 clothing stores.
• Traveling • Managed store personnel – recruitment, training, and
performance.
• Worked with retail and sales programmes to track performance
and efficiency.
• Achieved 40% turnover growth through strategy and retail
operations.
• Managed merchandising, supplier coordination, and franchise
development.
• Managed the resolution of disputes between franchisees and the
corporate office.
• Negotiated contracts with suppliers to secure cost-effective deals
for franchisees.

Translation Service Manager
Freelance
• Provide translation and localization services (Italian, Ukrainian,
07/2022 - Current

Russian, English)
• Continue professional development in psychology and
communication
• Manage client projects remotely and deliver high-quality results

EDUCATION
Psycology
Pedagogical University - Ukraine

Medicine
Medical school - Ukraine