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MARIA ZHURAVLEVA

[open contact info](look above in the "contact info" section), Odesa, Ukraine

26.08.1988 [open contact info](look above in the "contact info" section)

driver's license, category B

There are no impossible tasks for me, only those that require a little more time. I have
ABOUT ME
a reasonably diverse experience in sales, organizing work processes, managing a small
team of my own business, and a high level of responsibility and meticulousness, I have
a high level of communication skills and successful experience in multitasking. I have a
proactive civic position, I have helped IDPs with things and weaved camouflage nets.
I have the desire to develop and contribute to qualitative changes in society!

SKILLS
I have a high level of computer skills and Google services package (Gmail, Google
Calendar, Google Meet, Google Drive, Google Docs, Google Sheets, Google Slides,
Google Form), Zoom.
I have an idea about CRM, Trello, Mind Map, Figma, VSC
Foreign language (English A2)
Professional skills in negotiation and correspondence, execution of contracts,
creation of commercial proposals, presentations
Management skills, ability to solve complex problems, customer focus, flexibility of
thinking, ability to work with people, critical thinking and multitasking.

WORK
EXPERIENCE MANAGING PARTNER

JAN. 2016 - MAR. 2022 Manage, in accordance with the current legislation, the economic, financial
and economic activities of the travel agency, bearing full responsibility for the

Travel company "Merci", consequences of decisions made, the preservation and efficient use of the
Odesa travel agency's property, as well as the financial and economic results of its
activities.
She supervised the development of current and future plans for the sale of
travel products, the study of the areas served and the volume of services
provided.
Ensured that the travel agency fulfilled all its obligations to third-party
organizations, service customers, and buyers of travel products, as well as
under economic, labour contracts and business plans.
Development and coordination of advertising campaigns through social
media.
Providing the entire range of travel services.
 MAR 2014 - JAN 2016 FREELANCER, TOURISM MANAGER
Ukraine, Odesa
All types of travel bookings and consultations.
Support and preparation of a package of documents for obtaining Schengen
visas.

SEPT 2012 - MAR 2014 SPECIALIST IN WORKING WITH AGENCIES
OF THE SOUTHERN REGION
SE "A.E.T. JOIN AP"
Odesa Attracting new travel agencies to cooperate. Conducting events to promote
the travel product, establishing trusting relationships.
Providing complete information about the company's product, assistance in
booking, and resolving conflict situations.
Organization of effective communication between the tour operator and
travel agencies, through seminars and individual consultations, mailings,
telephone notifications and meetings that stimulate the sale of the tourist
product. Responsibility for more than 300 partners.
Implementation and closing of sales plans even in a very short time (one day),
coordination of tourists before departures at the airport.

JUL 2010 - SEP 2012 TOURISM MANAGER

Season Travel LLC In addition to direct responsibilities for the tourist gaduza, he is responsible
Odesa for recruiting, training, and supervising employees.
PE "V Travel" Consultations with potential clients (in person and by phone). Execution of
Odesa a contract with a client. Booking hotel rooms, purchasing tickets for
scheduled flights, selling and arranging travel packages. Researching offers
on the market and selecting the best possible tour at the client's request.
Arranging medical insurance and providing visa support
Conducting advertising campaigns to increase the sales funnel.
Negotiations with the host party. Interaction with managers from tour
operators. Resolving conflicts with representatives of the host party.
Financial reporting and payment control.

OCT 2005 - MAR 2010 EXECUTIVE DIRECTOR

LLC "The Whole World Management of work processes
in Your Pocket" Control of the tasks of all departments of the enterprise
Odesa
Sale of advertising space in the publishing house
Negotiating with key clients and international tourism ministries.
Coordination of the company's participation in exhibitions

OFFICE MANAGER

Administrative and economic support for all office staff
Meeting visitors; Organization of meetings of the head
Providing everything necessary for the life of the office
Sending mail, answering incoming phone calls and emails
EDUCATION AND QUALIFICATIONS

AUG 2005 - DEC 2010 SPECIALIST IN TOURISM WITH A DEGREE IN ECONOMICS
Odesa State University of Economics

MAR 2010 - MAY 2010 PERSONAL EFFECTIVENESS COURSES, LEADERSHIP PROGRAM,
TIME MANAGEMENT
Agency "Development"

MAY 2020 - JUL 2020 COURSE "COMMERCIAL MAKEUP"
Natalia Gladka's school

DEC 2021 - FEB 2022 COURSE "SALES TECHNOLOGIES"
Turbiz info

DEC 2022 - JAN 2023 COURSE "INTRODUCTION TO IT"
Beetroot Academy