Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/8011045/

Work experience

Customer Support Specialist / Sales Manager

from 02.2022 to 09.2024 (2 years 7 months)
Dream Service Team (Appliance Repair & HVAC), USA (Public and business services)

• Receive calls and messages from new and existing customers
• Make appointments for clients and clarify information from customers (calls, email)
• Enter information into the CRM (Housecall Pro & Workiz)
• Control calendars of technicians (make reminders for installations of appliance parts)

Logistics Coordinator

from 12.2018 to 02.2022 (3 years 2 months)
HTS Logistics, USA (Transportation and logistics)

• Making sure the freight info is accurately input in the CRM.
• Serve as a liaison between tracking, accounting and dispatching departments
• Gathering necessary information and providing appropriate responses.
• Work with managers of the departments and staff on deadlines to ensure timely, accurate execution of tasks and appropriate customer support.

Logistics Specialist

from 11.2014 to 12.2018 (4 years 1 month)
Melanit Inc, USA (Transportation and logistics)

• Dispatched trucks to pick-ups and deliveries.
• Afterhours support for the drivers and ensuring proper communication with brokers and customers.
• Communicated and followed up with drivers in order to address questions.
• Coordinated freight loads to truck drivers to ensure timely schedule of freight deliveries and pickups.

Sales Manager

from 09.2012 to 11.2014 (2 years 2 months)
Zarkon Development LTD, Tashkent (Real estate)

• Selling the services of company and developing contact with customers in the industry.
• Assisting companies in the customer database with issues.
• Support front desk management in handling visitors and clients.
• Create a friendly reputation in the industry by becoming a valuable and helpful resource.

Education

Bukhara State University

English Philology, Bachelor of English Linguistics, Bukhara
Higher, from 2013 to 2017 (4 years)

Regional Vocational College

Logistics, Bukhara
Higher, from 2010 to 2013 (3 years)

Bukhara State High School

Bukhara
Secondary, from 2001 to 2010 (9 years)

Additional education and certificates

Mentor's Hub

2020, 1 month

Knowledge and skills

• PC User
• Adobe Photoshop
• Google Docs
• Communicability
• MS Project
• Conducting negotiations
• Google
• Logistics
• Planning
• Adobe
• Management skills
• Conducting presentations
• Project management
• Translation
• Written translation
• Critical thinking
• Proofreading
• PR
• Security
• Professional Translation
• Call Center
• Supervision
• Freight Experience

Language proficiencies

• English — fluent
• Russian — advanced
• Uzbek — fluent
• Tajik — advanced

References

• Jahongir Sadullaev

  Jahongir Sadullaev

  Supervisor of Dispatch Department, HTC Logistics

  Contact details are hidden

• Khodjaev Abubakr Rakhimovich

  Khodjaev Abubakr Rakhimovich

  CEO, Zarkon Development LTD

  Contact details are hidden

• Temirov Ubaydullo

  Temirov Ubaydullo

  Logistics Manager, Melanit Inc

  Contact details are hidden

• Hojiev Javlon

  Hojiev Javlon

  CEO, Dream Service Team (Appliance Repair & HVAC)

  Contact details are hidden

Additional information

I'm Shakhzod, an ambitious, young, and professional fellow who has been in the field of real estate, sales, social policy, international communication, logistics and management for over 10 years.

I had a chance to gain a great amount of experience in the fields of logistics in Melanit Inc. and HTS Logistics as a specialist.

Zarkon Development LTD is a company in which I benefited a lot and learned the essentials of sales, interacting with customers and selling the services, product of the company, changing from a novice in this sphere to a more experienced and professional expert.

When in logistics, I had the responsibility to supervise the dispatching, accounting, and tracking departments integral for the correct management of logistics operation.

Furthermore, I worked in the sphere of Customer Support for Appliance & Repair (HVAC) company where I talked to customers and made sure the technicians have the correct information about their appointments for home appliances.

I believe the experience I gained through these years as a young fellow in the fields of logistics, sales and management, to boost the efficiency of the company altogether make me a friendly and a useful candidate, ready to dedicate himself to the job.

Telegram: https://t.me/Scorpius_PRO