Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/8011045/

Work experience

Customer Support, Sales & Dispatch Specialist

from 01.2022 to 06.2026 (4 years 6 months)
Dream Service Team – HVAC & Home Services, Other countries (Public and business services)

- Consulted customers on appliance repair and HVAC service options, pricing, availability, and next steps, helping convert incoming leads into scheduled appointments.
- Handled CRM updates in Housecall Pro and Workiz, including customer/job details, scheduling, technician coordination, route updates, follow-ups, parts-related communication, and service delivery support.
- Managed inbound communication and marketplace project leads from B2C customers, B2B clients, property managers, business accounts, and commercial service requests.

Logistics Operations Coordinator

from 11.2018 to 01.2022 (3 years 3 months)
Three Sisters Transport LLC, Other countries (Transportation and logistics)

- Coordinated freight dispatch operations, delivery schedules, driver communication, and after-hours support to ensure timely service execution.
- Managed communication between drivers, brokers, customers, and internal operations teams, including follow-ups on pending invoices and broker payment updates.
- Maintained CRM records, shipment details, service notes, invoice-related updates, and operational documentation to support accurate logistics and accounting workflows.

Education

Bukhara State University

English Philology, Bachelor of English Linguistics, Bukhara
Higher, from 2013 to 2017 (4 years)

Regional Vocational College

Logistics, Bukhara
Higher, from 2010 to 2013 (3 years)

Bukhara State High School

Bukhara
Secondary, from 2001 to 2010 (9 years)

Additional education and certificates

Operations & Sales Management by Mentor's Hub

2025, 1 month

Knowledge and skills

• PC User
• Adobe Photoshop
• Google Docs
• Communicability
• MS Project
• Conducting negotiations
• Google
• Logistics
• Planning
• Adobe
• Management skills
• Conducting presentations
• Project management
• Translation
• Written translation
• Critical thinking
• Proofreading
• PR
• Security
• Professional Translation
• Call Center
• Supervision
• Freight Experience

Language proficiencies

• English — fluent
• Uzbek — fluent
• Tajik — advanced

References

• Khodjaev Abubakr Rakhimovich

  Khodjaev Abubakr Rakhimovich

  CEO, Zarkon Development LTD

  Contact details are hidden

• William Oxford

  William Oxford

  CEO, Three Sisters Transport

  Contact details are hidden

• Hojiev Javlon

  Hojiev Javlon

  CEO, Dream Service Team (Appliance Repair & HVAC)

  Contact details are hidden

Additional information

Customer Operations, Sales, and Service Delivery Supervisor with 7+ years of experience across home services, logistics, sales, and dispatch management. Skilled in supervising daily workflows, coordinating field teams, managing service schedules, and maintaining structured CRM operations.
Experienced in leading customer support and sales processes, improving response times, increasing appointment conversion, resolving operational issues, and keeping office staff, technicians, and customers aligned. Focused on team coordination, revenue growth, service quality, accountability, and efficient day-to-day operations.

Telegram: https://t.me/Scorpius_PRO