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Work experience

Customer support representative

from 02.2023 to 05.2025 (2 years 4 months)
Logpro Integrated Services, Remote (Marketing, advertising, and PR)

Creativity
English Proficiency
Quick typing
Listening skills
dispatching trucks,
negotiating best rates,
following up with the load
finding new customers
High working capability
Multi-tasking
Experience in Autocare and Automobile

Remote Customer Support Representative

from 08.2021 to 01.2023 (1 year 6 months)
Roy Apparels, Remote (Design)

Effective Communication
Problem Solving Ability
Time and task Management
Empathy and patience

Resolving a difficult customer issue, writing clear and concise emails

Provided exceptional customer service to an average of 45 customers per day, maintaining a customer satisfaction rate of over 95%.

Implemented a new CRM system that improved customer data management, leading to a 37% increase in efficiency in handling customer inquiries and complaints.

Collaborated with the sales team to upsell products and services, resulting in a 13% increase in sales revenue.

Sales manager

from 07.2020 to 07.2021 (1 year)
Hoxygene, Remote (Marketing, advertising, and PR)

Develop and execute global sales strategies to meet revenue targets.
Manage, mentor, and coach a team of remote sales professionals.
Analyze market trends and competitor activity to uncover new opportunities.
Build and nurture long-term relationships with clients and strategic partners.
Utilize CRM and other tools to monitor performance and streamline sales processes.
With my experience, i have proven track record in sales management with demonstrable success in meeting or exceeding sales targets.
Under my leadership, i built ability to inspire and lead remote teams while managing diverse stakeholder relationships.
I possess strong Analytical Skills and problem-solving abilities, with proficiency in CRM software and sales tools.
I Communicate in excellent written and verbal communication skills to effectively collaborate with global teams.
And i have an improved adaptability capacity to work independently and collaboratively in a fast-paced, multicultural environment.

Personal assistant

from 11.2018 to 06.2020 (1 year 8 months)
Mayolab Concept, Remote (Construction, architecture, interior design)

Introduced a new customer retention strategy that resulted in a 20% decrease in customer churn rate and a 10% increase in repeat customers.

Handled and resolved escalated customer complaints, maintaining a resolution rate of 90% and improving overall customer satisfaction.

Setup Professional/Formal meetings

Excellent written English and communication skills

Education

Interlink Polytechnic

Business Administration, Other countries
Higher, from 2015 to 2017 (2 years)

Higher National Diploma
National Diploma

Additional education and certificates

Wentworth Institute of Technology, USA, HANDS-ON DATA SCIENCE AND ARTIFICIAL INTELLIGENCE WORKSHOP(DSAI)

2024

University of Nottingham, Master of Public Health(Global Health), Healthcare Systems Short Course

2022

Certified Administrative Professional CAP

2025
Certificate

Teaching English as a Foreign Language

2022
Certificate

Knowledge and skills

• Data management
• MS Word
• Spreed sheets
• Digital marketing
• Purposefulness
• Communicability
• Google Docs
• Ability to self-study
• Creative approach
• Perseverance
• Analytical thinking
• Ability to work in multitasking mode
• Online teaching
• Teaching for children and teenagers
• Conducting individual classes
• Educability
• Google Meet
• Teaching for adults
• Google Classroom
• Confidence
• Holding meetings in Zoom
• Sound design
• Sound processing
• Mastering
• Sound engineering
• Global sales
• Adaptabilty
• Leveraging Technology
• Creation of advertising creatives
• Logical thinking
• Conducting advertising campaigns on Facebook
• Conflict-free
• Independent decision-making
• Internet User

Language proficiencies

English — fluent

References

Raymond Rowland

Raymond Rowland

CEO, Roy Apparels

Additional information

Volunteering
Peace awareness
Community development
Project management
Woman and Child care initiative Public health
Cloud computing
Data analysis and retracements Charts
Virtual dj
Mixing and mastering
Achieving and surpassing sales targets