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Igaming customer support representative

Considering positions: Igaming customer support representative, Customer support representative, Head of customer support
Age: 18 years
City of residence: Dnipro
Ready to work: Dnipro, Remote
Considering positions:
Igaming customer support representative, Customer support representative, Head of customer support
Age:
18 years
City of residence:
Dnipro
Ready to work:
Dnipro, Remote

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16477459/

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Bilko Roman

Address: Ukraine, Dnipro city Pokrovsky
residential area building 22B
apartment 46; 49128 phone

Number mobile: [open contact info](look above in the "contact info" section)

Marital status: Single

Date of birth: 13 November 2007

Nationality: Ukrainian

Email: [open contact info](look above in the "contact info" section)

Profile
Responsibility, learning ability, time management,
aspiration, analytical skills

Education

Secondary general education
Dnipro Lyceum №. 97 of the Dnipro City Council

I'm studying now; Dnipro Polytechnic National
Technical University
​
Work experience

WayForPay
From February 2024 to July 2025

●​Worked in the CRM system, recording every request and resolution, worked
mainly with the ticket system.

●​Worked in the Telegram chat, contacting service providers and merchants.

●​Conducted preliminary diagnostics of client issues on the payment service side.

●​Conversion monitoring, instant notifications.

●​Transaction status updates, promptly informing merchants after receiving
feedback.

Achievements:

●​I easily learned the work system, I quickly mastered the admin panel, as well as
the CRM system.

●​Received good feedback from customers via chats.

●​Also had a good KPI: 73 points in the first month of work, 80 in the second
month, and I finished my internship early with an average KPI of 88.

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The candidate's resume is posted at https://www.work.ua/resumes/16477459/