Yuriy

Burkovskiy Yuriy Sergeevich

Male, 38 y.o., born in Kyiv/Ukraine, 15 June 1987, Ukrainian.
Phone number - [open contact info](look above in the "contact info" section) \ Telegram – @Burkovskiy87
Email – [open contact info](look above in the "contact info" section)
Live in Kyiv. Open to new projects (flexible shifts, evening\night shifts), desired salary - from
$1100 (Look forward on the bonus system).
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Looking for work in iGaming (Antifraud, Risk, KYC, PSP, monitoring), with the customer support
agent function.
Full day in office, remote work, evening-night shifts, no
calls, only chats\tickets\Helpdesk\Freshdesk.
Last 9 years increase experience in support, also have experience in Quality Control & Risk+KYC.
Worked in online casinos, and trading companies.
2006-2009 Computer club – “M-16”
Gamers computer club.

Position: Administrator-cashier.
Work function: help the clients with internet information, games, etc.
Was selling soda, sweet stuff, etc. on the bar, and made post-shift reports.

2010-2015 TV channel “Inter”.
Kyiv, https://inter.ua/en — television projects.

Position: Operator assistant and grew to light designer.
Work function: Help the cameraman with setting up the light and preparing the
set for the start of the shoot.

2006-2015 Night clubs:
in parallel with “Forsage”, “Saxon”, “Prime”, “Renove”.
my main job, I
worked part-time Position: Assistance head of the security department.
as a Work function: Maintaining order and tranquility at private and public parties at
security guard in night.
nightclubs
2010-2019 Stream platform “Twitch”
Parallel work, Moderator chats in cooperation with a few streamers (bloggers)
purely as a
hobby Position: Moderator chats, administrator groups in VKontakte.
Work function: Most part of the moderator function is observing correct
chatting and banning viewers if they harass each other or send spam with
offensive text.

2017-2018 Online-casino “Meanskins”, roulette.
One of the forms online-casino with bets of the game's items on the Steam
platform (Counter-strike skins)

Position: Client support agent.
Work function: Provide customer support via chat and helped clients with bets,
withdrawal requests, and site work.
2018-2019 Online-casino “Spinwin”.
Casino on CIS territory, (Ukraine, Russia, Belarus, Kazakhstan), Poland and
many other Europe regions.

Position: Client support manager.
Work function: help clients with bets, withdrawal requests, site work, and
verification.
2019-2019 Trading company.
Works all over the world, with clients from many countries.

Position: Customer support agent
Work function: work with the tickets\emails in Zendesk from the clients. Was
helping complete the verification of the account. Risk+KYC.
2020-2020 Online-casino “Firstcasino”.
The casino is only in Ukraine territory.

Position: customer support agent, supervisor, QA manager.
Work function: Provide customer support via chat and helped clients with the
site functions, verifications, games, and bets. Making most of the templates for
conveyor work.
2021-2021 Online casino “StayCasino”.

Position: support agent, QA manager.
Responsibilities: provided customer support via chat and helped clients with
site functions, checks, games, bets, logs, and bonuses.
I have created a full-fledged, conveyor, template work.
2021-2023 B2B support “VBet”/SoftConstruct.

Position: B2B support agent.
Responsibilities: Provide customer support via chat and helped clients with
bets checks, calculations, Risk check and site work.
Jira, Slack, other company integration app’s.
2022-2023 B2B technical support for a Market Company "IceMobile/Oxxo".

Position: B2B support agent.
Responsibilities: provide technical support through the Jira ticketing system,
monitor traffic, and hand over to developers via Slack.
Grafana, Postman, Swagger, JMeter, Jira, MongoDB.
2023-202- Support agent, Shift-lead of support, PSP manager, monitoring, CIS
region.

Position: support agent, QA manager, Shift-lead of support, Antifraud manager
(Risk+KYC), PSP manager.
Responsibilities: provided customer support via chat and helped clients with
site functions, checks, games, bets, logs, and bonuses.
I have created a full-fledged, conveyor, template work.
After transitioning to the position of PSP Manager: communicated with partners,
searching for and establishing mutually beneficial conditions for the company
and important limits, as well as monitoring the current incoming conversion.

In October 2024, I began exploring new opportunities and directions in the
gambling industry – PSP management.
Personal skills:

· Ability to quickly solve crises and extraordinary situations (is a must for support agent);
· Experience with statistical analysis and reporting;
· Experience in team management;
· Skills in process optimization;
· Hard work, overtime, extra shifts bonus system, etc.