Владислав

KRYVANYCH
VLADYSLAV MYKHAILOVYCH
Operations Specialist | CRM Administrator | Technical Support

Mizhhiria 22 years old [open contact info](look above in the "contact info" section) WhatsApp
[open contact info](look above in the "contact info" section)

BASIC INFORMATION

Expected salary: PROFILE
negotiable

Work format: Operations and technical specialist with over 1.5 years of experience supporting internal
remote / office / hybrid business processes. Specialized in CRM, corporate telephony, logistics, fulfillment, domains, DNS,
email, and technical team support. I help maintain order in data, ensure stable operation of
Employment:
services, and quickly resolve technical and organizational tasks.
part-time

Education: WORK EXPERIENCE
Bachelor's degree
Operations & Technical Support Specialist
CORE COMPETENCIES
Ukrainian Solar | 12.2024 - Present
• CRM Administration Operational, technical, and administrative support of business processes

• Business Operations • Administration of Ringostat corporate telephony: system setup, adding and editing employees, call
monitoring, and communication stability control.
• Technical Support (L1)
• Creation and administration of corporate mailboxes and employee work accounts.
• Sales Support
• L1 technical support for employees with software, equipment, access, and internal systems.
• Logistics Coordination
• Support for the sales department in resolving technical and information-related issues.
• Ringostat Administration
• Use and maintenance of CRM systems (KeyCRM): control of data accuracy, client database, statuses,
• Google Workspace and system order.

• Microsoft Excel • Coordination and control of company logistics processes.

• Process Control • Work with logistics services Nova Poshta, NP Fulfillment, and Delivery: creation of waybills (TTN),
control of shipments, statuses, returns, supporting documents, financial reports, warehouse
• Documentation & Reporting documentation, and goods accounting.

TOOLS • DNS and domain management: setting up A, CNAME, MX, TXT, and NS records; domain lifecycle
support; troubleshooting.
• KeyCRM / CRM systems • SSL/TLS certificate management at a basic practical level.

• Ringostat • Diagnostics of email delivery issues: checking DNS records, MX, SPF, DKIM, and DMARC.

• Nova Poshta / NP Fulfillment STRENGTHS
• Delivery
• Word, Excel Systematic approach to processes, data, and documentation.

• Google Docs, Google Sheets Attention to detail in CRM, logistics, telephony, and data.

• Corporate email Fast resolution of technical and organizational tasks.
Ability to maintain stable operation of internal services and support the sales team.
LANGUAGES
Responsibility, communication skills, and result orientation.
• Ukrainian - native
• English - A2