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Iryna

Customer support representative

Age: 33 years
City of residence: Kyiv
Ready to work: Remote
Age:
33 years
City of residence:
Kyiv
Ready to work:
Remote

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Iryna Awale

Birth Date: 30/03/1992
Address: Zelena,14 , Kyiv
Tel. [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Marital status: married

Education

2009 - 2015 Zhytomyr State University
Specialty: "English Philology", Master’s degree

Additional information
2011-2012 Took part in “Work and Travel USA” program
January 2017- March 2017 – language courses in “London School of English”( https://www.londonschool.com),
London, Great Britain

Work experience

11.2024 till 12.2025 – maternity leave

06.2020 till 11.2024 - Recruiter “MigWay”, https://migway.com/ Charlotte, NC
● Recruit and solicit company drivers through various advertising mediums and lead generation
● Locate potential employees who meet DOT and company standards
● Pre-screen potential applicants
● Schedule face-to-face interviews, drug tests, driver orientations and road tests
● Utilize social media platforms and other search engines to generate leads
● Complete background checks including CDLIS, MVR, and PSP reports
● Review and process applications of prospective hires and determine if the applicant is qualified
● Report and monitor applicant flow and the applicant tracking process from initial calls with candidates until the
orientation and training process is complete
● Work with company management to identify staffing needs and requirements
● Complete pre-hire files and paperwork on applicants
● Other duties as assigned

05.2019 till 05.2020 - Head of the Office “ BC Ukraina Maritime Agency"
• Managing entire office work and documents flow
• maintaining personal files of employees, cards, timesheets
• international recruitment process
• coordination of the candidate with the foreign partners
• business correspondence with foreign partners
• visa obtaining process for the candidates
• dealing with embassies and consulates
• Searching for partners

03.2017 -03. 2019 Bar sever “Royal Caribbean International LTD.”

• Serving guests
• dealing with liquor
• reporting to manager
• solve problem situations with guests

08.2014 –01. 2017 Recruiter «Work Emirates LLC »

• Selection of staff in accordance with all requirements of the customer
• Preparation of the interview process
• Support the interview process and the process of employment
• SMM
• Searching and attracting new applicants and partners.
• Maintaining client base in the CRM-System
• Sourcing and attracting candidates by using databases, social networks, job sites etc. •
Screening candidates resumes and job applications
• Conducting interviews using various reliable personnel selection tools/methods to filter candidates within
schedule
• Assessing applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Cooperating with other departments, internal document flow
• Formation of a full package of documents to the applicants
• Determining applicant qualifications by interviewing applicants; analyzing responses; verifying references;
comparing qualifications to job requirements.

Professional skills
- Work with different search methods and employee’s assessment
- Attention to the details
- Successfully reach out to a stranger
- Analytical thinking
- Able to learn new skills

Language
Ukrainian (Native), English (Fluent)

Personal qualities
Vitality, self-confidence, discipline, learning capability, initiative, persistence, emotional stability,
responsibility, creativity and resourcefulness, dedication, aiming for personal advancement.

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