Андрій

ANDREW IVANCHENKO
Systems Analyst | Workforce Management & Data Analytics
Odesa, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY EDUCATION
Systems Analyst with a Software Engineering background and hands-on experience Master’s Degree in Software
in business process analysis, workforce planning, and data reporting. Skilled at Engineering
turning business needs into automation solutions, building Excel-based analytical Vinnytsia National Technical University
(VNTU)
tools, and supporting users through system implementation.
Sep 2024 – Jan 2025
EXPERIENCE Bachelor’s Degree in Software
Engineering
Systems Analyst Jun 2026 – Present Vinnytsia National Technical University
LITIKO LLC · Full-time (VNTU)
Sep 2020 – Jun 2024
▪ Researched, analyzed, and documented clients’ business processes for the
implementation of automation systems SKILLS
▪ Modeled and configured application software solutions for automation
Tools & Technologies
▪ Developed scripts to implement business process logic ▪ Advanced Excel (pivot tables, VLOOKUP)
▪ Tested computer systems, applications, and integrations ▪ Advanced Word
▪ Trained and advised users during the implementation of automation systems ▪ SQL, Python, Java, C, C++, JavaScript,
HTML, CSS
▪ Provided software maintenance and support
▪ Mathematics (advanced)
▪ Produced project and technical documentation for software
AI Tools
Junior Analyst Jan 2026 – Feb 2026 ▪ Advanced use of AI tools for analysis and
Simply Contact · Remote everyday work
▪ Optimized the data reporting process and collected data for reports ▪ AI-assisted coding and scripting
▪ Built new Excel tools for analysis and reporting Analysis
▪ Business process analysis
▪ Managed operational workloads and planned staff capacity
▪ Workload forecasting
▪ Correlated historical data with planned workload; analyzed team KPIs ▪ Capacity planning, KPI analysis
Workforce Manager Mar 2025 – Jan 2026 ▪ Data reporting, technical documentation
Simply Contact · Remote Communication
▪ Forecasted workload and optimized agent allocation to ensure operational ▪ Business communication in English
(email, phone)
efficiency
▪ Identifying customer needs, clear
▪ Managed schedules for 300+ agents to maintain optimal coverage solutions
▪ Reduced staffing gaps during peak hours by analyzing historical workload trends ▪ Handling difficult conversations
professionally
Customer Support Agent Aug 2024 – Mar 2025
Simply Contact · Remote Decision-Making
▪ Prioritizing tasks under tight deadlines
▪ Handled high volumes of customer requests via email and phone
▪ Data-driven schedule optimization
▪ Communicated with customers in English ▪ Choosing the most effective analytical
approach
Teamwork
▪ Aligning schedules with operational
needs together with teams and
management
▪ Balancing employee needs and business
goals
Stress Resistance
▪ Accuracy and productivity under peak
workloads
▪ Quick adaptation to changing schedules