Андрей

Contact
[open contact info](look above in the "contact info" section)
Andrii Pashukevich
Support Manager
[open contact info](look above in the "contact info" section) Odesa, Odessa, Ukraine
pashukevich-692912314 (LinkedIn)

Summary
Top Skills
Nightlife The last four years of my life have been spent working in the IT field.
Google Workspace I held the position of Support Manager, focusing on implementing
Team Motivation and promoting innovative ideas that delivered high quality services
and contributed to significant results.

My career included working for a leading dating agency as well as
a well-known computer repair company, where my contribution was
key to improving customer service.

Through my experience, I have developed excellent technical skills
and the ability to provide top-notch customer service, enabling me
to work effectively with a wide range of users and solve complex
problems. I have also adapted to working night shifts, which allows
me to work comfortably regardless of the time of day.

I really enjoy helping new professionals and learning myself while
striving to reach new heights. It is important for me to constantly
develop and improve in my professional activities.

Experience
Dating Group
Support Specialist
May 2022 - Present (3 years 8 months)
Odessa, Ukraine

During my time in this position, I have made significant progress in handling
customer inquiries and providing prompt assistance in resolving various
issues. I have been able to fully adapt to working night shifts, which allows
me to effectively perform my duties regardless of the time of day. This gave
me the opportunity to provide quality support to customers at any time of the
day or night, ensuring their satisfaction and increasing their confidence in the
company.

Page 1 of 3
My responsibilities included advising customers on various issues, providing
them with necessary information and helping them resolve problems that arise.
I ensured that all requests were fulfilled in a timely and correct manner, which
helped to maintain a high level of service. In addition, I was actively involved
in resolving customer issues and offered efficient and optimal solutions, which
helped minimize downtime and improve the overall experience of interacting
with the company.

Computer Sales & Repair Shop
Support Specialist
January 2020 - February 2023 (3 years 2 months)
Одесса, Одесская область, Украина

Throughout my time working in a computer repair and sales center, I have
significantly increased my skills in the areas of computer maintenance and
software. My competencies in these areas have grown day by day, allowing
me to effectively handle a wide range of tasks related to computer repair and
maintenance.

Communication and customer service skills have played a special role in my
professional development. Thanks to my ability to find a common language
with customers and provide them with high quality service, I was able to
significantly contribute to the growth of the company's profits. I learned to
understand the needs of clients, which allowed me to offer them the best
solutions and ensure their satisfaction.

Working at the center also gave me the opportunity to develop teamwork skills.
I learned how to interact effectively with my colleagues, which contributed to
a cohesive and productive team. At the same time, I focused on developing
my personal qualities and skills, which helped me become a more customer-
oriented and professional employee.

My responsibilities included not only repairing and selling computer equipment,
but also supporting users with their problems. I strived to find optimal solutions
that were beneficial to both the company and the customers. My goal was to
provide a high level of service and satisfaction to every customer.

Education
Odessa National Polytechnic University

Page 2 of 3
Bachelor's degree, Information Technology · (September 2019 - June 2023)

Page 3 of 3