Анастасія

Anastasiia Zozulia
Co. Durham
Mob: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

Personal Profile
With extensive experience in private banking and management since 2013, I have developed a deep understanding of clients’ needs and expectations. I excel in conflict resolution, negotiation, and presentations, including with VIP clients. My roles have required me to meet tight deadlines, maintain accurate records, and collaborate with team members and executives. My flexibility, dedication, and positive attitude make me a valuable asset.

I’m seeking a role in finance and administration as I’m conscious anything customer facing may not deliver the standards your business is expecting. However, due to my experience in private banking and recently at ECS I’m confident I’d make a valued member of the team. I’m seeking an opportunity and I’ll continue to be hopeful.
I look forward to demonstrating my skills in an interview.

Key Skills and Qualifications
• Client Relationship Management
• Attention to Detail
• Digital Proficiency (Microsoft Office Suite)
• Administration and Data Management
• Customer Service Excellence
• Decision-Making and Initiative
• Team Collaboration and Support
• Reliability and Punctuality
• Organization and Time Management
• Problem-Solving
• Financial Governance
• Project Coordination
• Strategic Planning
• Business Administration
• Staff Management
• Workflow Planning
• Russian, Ukrainian – native, English-intermediate

Hard Skills
• Payroll Management
• Direct Debit Collections
• Bookkeeping
• Financial Reporting/ Invoice
• Use of Accounting Software
• Data Entry and Analysis
• Financial Planning and Budgeting
• Coordinating exports

Work Experience

Project Manager & Bookkeeper: - Ecs Textiles Ltd, North Shields, UK 09/2023 - 06/2024

• Managed bookkeeping, office, and team day organization. Experience with Sage I would support payroll and use internal systems for monthly reconciliation and enter invoicing into the system. Working day to day with the company direct i was the only person responsible for daily financial tasks.
• Analysed sales data and utilized solar software for project management.
• My role was to negotiate with eastern European clients to secure business whilst maintaining client relationships.
• Oversaw operations for two companies.
• Processed timesheets and payroll using SAGE software.
• Handled email communications and client interactions.
• Coordinated with management and administrative teams to improve office performance.
• Conducted financial analysis and reporting to support decision-making processes.
• Developed and implemented new administrative procedures to enhance efficiency.
• Trained new staff on bookkeeping practices and company policies.
• Managed inventory and procurement processes to ensure resource availability.
• Assisted in the preparation of budgets and financial forecasts.
• Implemented and monitored compliance with financial regulations and company policies.
• Managed client accounts, ensuring timely and accurate invoicing and payment processing.
Communications Coordinator, The Lamb Centre, UK 2022 - 2023
• Managed customer electronic records, data entry, and administrative functions related to invoicing.
• Maintained office organization to support efficiency, professionalism, and objective achievement.
• Collaborated with other managers to enhance office performance.
• Handled email communications and worked directly with clients.
• Assisted in planning and coordinating events and meetings.
Personal Assistant, JSC CB Privatbank, Dnipro 2020 - 2022
• Assisted the first person of the company with daily tasks and confidential information.
• Executed assignments quickly and accurately.
• Provided comprehensive, accurate, and reliable information to clients.
• Processed orders, including service agreements for hotels, rental yachts, aircraft, business trips, tickets, and restaurant bookings.
• Managed all banking matters, including payment formation and documentation.
• Fostered successful partnerships with senior management and built strong relationships of trust.
• Acted as a point of contact for directors and their teams.
• Coordinated communication between departments and with other PAs.
VIP Client Manager, JSC CB Privatbank, Dnipro 2013 - 2020
• Provided operational banking support in all areas of corporate business at the head office.
• Ensured compliance with standards approved by the bank and its clients.
• Adhered to financial monitoring, risk management, and anti-money laundering regulations.
• Successfully managed invoices and payments.
• Partnered with business partners to provide excellent services that supported company objectives and standards, including complaint resolution.
• Maintained high ethical standards and consulted businesses to achieve sound banking and business success.
Credit Control Manager, OTP Bank, Dnipro 2013 - 2014
• Assessed banking clients' needs and recommended appropriate actions.
• Advised clients on loan progressions.
• Ensured systems were updated with regulatory information.
• Promoted sales of banking products.
Education
2014 - Master's Degree in Administrative Management, National Mining University
Comparable to: UK Master's Degree (RQF Level 7/ SCQF Level 11 / CQFW Level 7)
2013- Bachelor's Degree in Geology, National Mining University
Comparable to: UK Bachelor's (Honours) Degree (RQF Level 6 / SCQF Level 10 / CQFW Level 6)
2007- Junior Specialist Diploma in Hydrogeological Testing, Energy Technical School
Comparable to: UK BTEC Level 4 / SQA HNC (RQF Level 4 / SCQF Level 7 / CQFW Level 4)
Certificates
• Level 2 Food Hygiene and Safety for Catering - 2023
• Tyne Met Coll - Accounting and Business Skills, AAT - Level 1 - 2023
Additional information
Driving license – Full UK.
References available upon request.