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Kateryna Prudka
Customer Support Representative / Logistics Support Specialist
Remote | Full-time | Night Shift (US Time)

📞 Phone: [open contact info](look above in the "contact info" section)
✉️ Email: [open contact info](look above in the "contact info" section)

Professional Summary
Customer-focused professional with extensive experience in hospitality, banking, tourism, and logistics-
related sales and support. Strong communication skills, high stress tolerance, and proven ability to
handle a high volume of inbound and outbound calls. Fluent in English with hands-on experience
working with international clients, including the US market. Highly motivated, detail-oriented, and
committed to delivering excellent customer service.

Core Skills
• Customer Support (Inbound & Outbound Calls)
• High-Volume Call Handling
• CRM Systems & Data Entry
• Client Communication & Problem Resolution
• Order Processing & Follow-ups
• Conflict Resolution & Stress Management
• Time Management & Multitasking
• Remote Work Discipline

Professional Experience

Sales & Conference Manager

Gagarin Hotel, Odesa | May 2025 – Present - Manage client inquiries related to accommodation,
events, and conferences - Handle negotiations, bookings, and contract coordination - Maintain client
database and ensure high service standards - Communicate with international clients in English

Owner / Manager

Avocado Travel Agency | June 2011 – April 2025 - Managed daily operations of a customer-oriented
travel business - Consulted clients, processed bookings, and resolved service issues - Built long-term
relationships with local and international customers - Worked with CRM systems, payments, and
documentation - Maintained high customer satisfaction and repeat business

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Small & Medium Business Segment Manager

Ukrsotsbank | May 2009 – June 2011 - Worked with SMB clients on financial products and services -
Conducted client consultations and maintained ongoing relationships - Processed documentation and
ensured compliance with banking standards

Receptionist

Embassy Suites, Kansas City, USA | July 2006 – November 2006 - Assisted guests with check-in/check-
out procedures - Handled phone inquiries and customer requests - Provided front-desk support in a
fast-paced hospitality environment

Languages
• Ukrainian — Native
• Russian — Native
• English — Fluent

Additional Information
• Comfortable working night shifts (US time zones)
• Strong internet connectivity and backup power solutions available
• ENFP personality type (strong interpersonal and communication strengths)

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