Ahmed

Customer support representative

Considering positions:: Customer support representative, Logistics manager, Sales manager, Account manager, Sales coordinator, Dispatcher, Broker, Data Entry Operator
Age:: 25 years
City of residence:: Kyiv
Ready to work:: Kyiv, Remote

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AHMED ZAKARYA
MARKETING MANAGER

PROFILE SUMMARY
CONTACT Dispatcher and Freight Broker with 4+ years of experience in U.S. car hauling and
European freight operations. Skilled in vehicle transportation, carrier coordination,
client communication, negotiation, and revenue optimization. Proficient in Super
(look above in the "contact info" section)
Dispatch, Central Dispatch, Teleroute, and Trans.eu.
(look above in the "contact info" section)
Based in Egypt with a stable high-speed internet connection (100 Mbps). Flexible
Cairo,Egypt
with working hours across different time zones, including nights and weekends.
Telegram : @ahmed_gad0 Motivated, adaptable, and focused on efficient operations, clear communication, and
maintaining strong client satisfaction.

EDUCATION WORK EXPERIENCE

2018 – 2023 Sonic Auto Transportation 2024 – 2025
Broker & Dispatcher
NATIONAL AVIATION UNIVERSITY
Managed 40–70 vehicle shipments monthly across the USA.
Coordinated loads using Super Dispatch and Central Dispatch.
Bachelor of Aircraft Maintenance
Negotiated with carriers and customers to improve profitability.
Technology
Maintained smooth communication between drivers, brokers, and
clients.
Generated monthly revenue between $9K–$15K.

SKILLS Delta Express (Europe) 2020 – 2023
Dispatch & Brokerage
Freight Dispatcher & Broker
Car Hauling Operations
Freight Coordination Managed freight dispatch operations across Europe.
Carrier Negotiation
Worked with Teleroute and Trans.eu load boards.
Coordinated shipments and carrier communication.
Customer Service
Built strong relationships with clients and drivers.
CRM Management
Revenue Optimization
Load Planning & Scheduling
Problem Solving
Microsoft Office Tertoro Inc 2023 – 2024
Broker & Dispatcher

LANGUAGES Coordinated freight and vehicle dispatch operations.
Managed scheduling, customer communication, and carrier follow up.
Arabic — Native Improved operational efficiency and shipment tracking.
English — Fluent Assisted in revenue growth through effective negotiation and load
Russian — Basic Communication management.

Ahmed

Customer support representative

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