Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/16697113/

Work experience

Customer support representative

from 01.2026 to 06.2026 (6 months)
Uniwell, Дистанційно (IT)

Допомога користувачу з додатком

Customer support representative

from 08.2024 to 06.2025 (11 months)
Howly (IT)

Education

Одеський політех

Кібербезпека, Одеса
Higher, from 2022 to 2026 (4 years)

Зараз навчаюсь в магістратурі

Knowledge and skills

• Здатність до навчання

Language proficiencies

English — above average

Additional information

Customer Support Representative
Experience
Junior Tech Support — Howly
08.2024–07.2025
• Customer advice via chat
• Solving technical issues
• Escalation of complex requests
• KPI compliance
Cusomer Support Representative — Uniwell
02.2026-06.2026
• Customer advice via chat
• Solving training issues
• KPI compliance
Education
Odessa National Polytechnic University
Cybersecurity (Bachelor, 2026)
Skills
• Customer Support
• Live Chat Support
• Email Support
• Problem Solving
• Conflict Resolution
• CRM systems
• Ticketing Systems
• Multitasking
• Time Management
• Fast typing
• Communication
• MS Office
• Google Workspace
Languages
Ukrainian — native
English — Intermediate B2 (without certificate)