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Work experience

Head of L2 Operations/Product Manager (ELK)

from 04.2025 to now (10 months)
Fozzy Group/TemaBit, Київ (IT)

•Leadership of 24/7 L2 Operations (Telecom / Windows / Unix)
•Resource, workload, and escalation management
•Monitoring and control of SLA, KPI, and availability of critical services
•Collaboration with business stakeholders, Head of Department, and infrastructure teams
•Product Manager for ELK: monitoring and analytics for POS Unix systems
•Preparation of management reports for the business
on service availability and incident root causes
(impact on SLA and operational risks)
•Improved incident manageability and SLA transparency,
enabling the business to better control service stability
•Established a scalable L2 Operations model

Team Lead L2 Telecom

from 01.2021 to 04.2025 (4 years 4 months)
Fozzy Group/TemaBit, Київ (IT)

•Established L2 Telecom from scratch
•Scaled the team from 4 to 10 engineers
•Implemented a 24/7 shift-based support model
•Transferred up to 70% of operational tasks from L3 to L2
•Channel monitoring (Nagios → Zabbix, custom performance monitoring system), analytics and SLA tracking

Lead Engineer Telecom

from 06.2018 to 01.2021 (2 years 8 months)
Fozzy Group/TemaBit, Київ (IT)

•Design and operation of WAN / LAN / Wi-Fi networks
•Troubleshooting of complex network incidents
•Coordination with service providers
•Scale: 600–1,000 sites, up to 2,000 communication links

Education

Kyiv National Economic University named after Vadym Hetman

MBA (Master of Business Administration), Київ
Higher, from 2023 to 2025 (2 years)

National Technical University of Ukraine 'Kyiv Polytechnic Institute'

Industrial Electronics, Київ
Higher, from 2001 to 2007 (6 years)

Knowledge and skills

• Наполегливість
• Управління персоналом
• Управлінські навички
• Уміння аналізувати
• Стратегічне планування
• Самостійне прийняття рішень

Language proficiencies

• Ukrainian — fluent
• English — average