Максим

Max
Chyrko
Education

VIP Manager Technical Vocational College, Management
Lutsk, Ukraine 2019 - 2023

Lutsk National Technical University,
Management
Lutsk, Ukraine
2023 -2025

Experience

Customer Support Representative
SupportLab Company 2022 - 2022

I started my career as a Support Manager, where I worked
for 6 months and helped players with technical issues,
account questions, and general customer support. I
Contact communicated with users via live chat and email, explained
platform rules, solved problems quickly, and ensured a
[open contact info](look above in the "contact info" section) positive player experience. This role helped me develop
strong communication skills, multitasking, and problem-
[open contact info](look above in the "contact info" section) solving abilities.

7A Konyakina st, Lutsk, Ukraine VIP Support Manager
P4P Company 2022 - 2025
@MaxewC
Then I started working in the VIP department, where I
About Me worked for 3 years as a VIP Support Manager at P4P
Company. I assisted VIP players via email, live chat, and
phone calls, maintaining close and personalized
Ambitious and highly motivated to grow
communication with the VIP client base. I re-engaged
in the iGaming industry. I enjoy assisting
inactive players, created tailored bonus offers, monitored
clients in resolving their issues and
player behavior, identified risks, and ensured fast, high-
providing high-quality support. Actively
quality support for every VIP. I focused on increasing loyalty,
improving my English skills and
retention, and long-term player activity.
continuously developing my personal
abilities to become even more effective.
I have a good understanding of key iGaming metrics such as
CRR, RR, DMQ, GGR, NGR, BROI, GPI and others.
Skills

Creativity

Originality

Stress resilience

Ease with routine

tasks

Fast learner / Rapid

development

Multitasking