Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16795336/

Work experience

Dispatcher

from 03.2024 to 01.2026 (1 year 11 months)
Bozmanfix LLC, Remote (Public and business services)

- Managed customer requests for appliance repair, ensuring timely service delivery.
- Coordinated dispatch operations, optimizing technician response times for effective service.
- Analyzed customer feedback to identify improvement areas, leading to increased service effectiveness.

Logistics manager

from 02.2023 to 12.2023 (11 months)
GetCarrier LLC, Remote (Transportation and logistics)

-created and maintained databases to track customer orders and deliveries.
-maintained accurate records of orders, shipments, invoices, bill of ladings.
-developed relationships with carriers to negotiate competitive rates and service levels.
-resolved customer issues and maintained relationship with previous customers due to excellent/satisfactory results I provided previously.

Customer support representative

from 11.2021 to 11.2022 (1 year)
GUO logistics, Remote (Transportation and logistics)

- Ensured proper documentation and prompt response of all customers inquiries.
- Resolved customer complaints via phone calls and emails.

Education

Sumy State University

Medicine, Sumy
Higher, from 2012 to 2018 (6 years)

Additional education and certificates

BSc Medicine at Sumy State University

2012-2018

Business Administration at Kyiv National Economic University

September 2019- February 2021

Knowledge and skills

• Stress resistance
• Communicability
• Active sales
• Conflict-free
• Handling objections
• Direct sales
• Management of CRM
• Adaptability
• Attentiveness
• Teamwork

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

Highly experienced as a sales manager and customer representative for over 4 years. Motivated professional with expertise in managing and implementing strategies to satisfy and meet customers demands. Ability to work with a team even under pressured circumstances. Well experienced using google maps, Housecall pro, Workiz, services like Zadarma and Zoiper.