Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16795336/

Work experience

Dispatcher

from 03.2024 to 05.2026 (2 years 3 months)
Bozmanfix LLC, Remote (Public and business services)

- Managed customer requests for appliance repair, ensuring timely service delivery.
- Coordinated dispatch operations, optimizing technician response times for effective service.
- Analyzed customer feedback to identify improvement areas, leading to increased service effectiveness.
-Took over 50 calls daily and responded to emails and chats from customers.
-Followed up with existing customers to ensure satisfactory service.

Logistics manager

from 02.2023 to 12.2023 (11 months)
GetCarrier LLC, Remote (Transportation and logistics)

-created and maintained databases to track customer orders and deliveries.
-maintained accurate records of orders, shipments, invoices, bill of ladings.
-developed relationships with carriers to negotiate competitive rates and service levels.
-resolved customer issues and maintained relationship with previous customers due to excellent/satisfactory results I provided previously.

Customer support representative

from 11.2021 to 11.2022 (1 year)
GUO logistics, Remote (Transportation and logistics)

- Ensured proper documentation and prompt response of all customers inquiries.
- Resolved customer complaints via phone calls and emails.
-worked with my team members to ensure maximum performance for the customers and success of the company

Education

Sumy State University

Medicine, Sumy
Higher, from 2016 to 2022 (6 years)

Additional education and certificates

BSc Medicine at Sumy State University

2016-2022

Business Administration at Kyiv National Economic University

September 2022- February 2023

Knowledge and skills

• Stress resistance
• Communicability
• Active sales
• Conflict-free
• Handling objections
• Direct sales
• Management of CRM
• Adaptability
• Attentiveness
• Teamwork

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

I am well experienced as a Customer service and sales professional for over 4 years with a background in client communication, support, managing and implementing strategies to satisfy and meet customers demands. I am skilled in using CRM systems (like Salesforce, Housecall pro) email platforms, Microsoft office, google workspace like google sheets, google maps. Highly experienced using Call services like Zadarma and Zoiper. I speak English fluently and also have great written communication skills.

These roles have helped me develop excellent problem solving skills, the ability to multitask, pay attention to details and work with a team even under pressured circumstances.