Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/16806520/

Work experience

Customer Service Representative

from 09.2025 to 10.2026 (1 year 2 months)
Xperigo (client: AAA, American Automobile Association), Remote (Transportation and logistics)

Handled 100+ inbound emergency calls per shift for breakdowns, lockouts, battery failures and towing.

Coordinated members and third-party service providers, sustaining a 97% on-time dispatch rate.

Located stranded members with GPS and mapping tools and gave accurate ETAs in time-critical situations.

Achieved a 95% member satisfaction rating while resolving complex billing and coverage eligibility issues.

Kept 100% compliance with safety and documentation standards across CRM billing and service records.

Customer service representative

from 06.2023 to 07.2025 (2 years 2 months)
Agero (client: Honda & Acura Roadside Assistance), Remote (Transportation and logistics)

Handled 100+ inbound roadside assistance calls per shift for Honda and Acura customers, arranging help for breakdowns, lockouts, battery failures and towing.

Confirmed warranty eligibility before arranging service.

Coordinated tows to authorized Honda and Acura dealerships and kept customers updated on ETAs.

Supported repeat callers with same-day service under the warranty program.

Repair Technician Dispatcher

from 02.2021 to 04.2023 (2 years 3 months)
Total Home Repair, Remote (Construction, architecture, interior design)

Made 150+ outbound calls per day to potential customers, generating quotes and guiding them through repair inquiries.

Scheduled repair visits and organized the weekly calendar of 13+ technicians in Housecall Pro, following up on the day to keep jobs on time and accurate.

Negotiated final prices with customers, upsold additional company services and processed payments over the phone.
Responded to email inquiries about repairs and resolved technician no-show cases.

Kept CRM records up to date and wrote monthly reports.

Virtual Medical Receptionist

from 01.2019 to 01.2021 (2 years)
Clinica Sierra Vista, Remote (Medicine, pharmacy)

Served as the first point of contact for patients, handling 50–100 inbound calls daily and booking medical and surgical appointments, including urgent cases.

Processed patient payments and coordinated billing with insurance providers.

Coordinated emergency ambulance pickups and gave COVID-19 guidance to high-risk patients.

Produced invoices and monthly administrative reports.

Customer Service Representative

from 01.2017 to 12.2018 (2 years)
Turo, Remote (Auto business and auto service)

Handled 60+ daily contacts by phone, chat and email with a 96% CSAT score.

Ranked in the top 10% of the team for Average Handle Time and First Contact Resolution.

Mediated host–guest disputes over damage, late returns, cleaning fees and policy enforcement.

Reviewed documentation to flag potentially fraudulent bookings and claims.

Logged detailed case notes in Zendesk and Salesforce to support escalations.

Education

University of Nicosia

Bachelor of Science (BSc) – Business Management Nicosia, Kyiv
Higher, from 2012 to 2016 (4 years)

Evergreen High School

Kyiv
Secondary, from 2006 to 2012 (6 years)

Knowledge and skills

• Adaptability
• Customer Support & Service Excellence
• Conflict De-escalation
• Active listening
• Problem Solving & Critical Thinking
• Time management
• Multitasking in High-Volume Environments
• Empathetic Communication
• Attentiveness
• First Contact Resolution (FCR)
• Case & Ticket Management
• Documentation & Record Accuracy
• Remote Work Discipline
• Team Collaboration
• CRM Navigation (Salesforce
• Zendesk
• HubSpot)
• Professional Phone
• Email & Chat Communication
• Fast Learning & Process Adoption
• Data management

Language proficiencies

English — fluent

Additional information

Remote customer support professional with 9+ years of experience serving US customers across roadside assistance, healthcare, home repair services and car sharing. Consistently achieves 95%+ customer satisfaction while handling 100+ calls per shift by phone, chat, email and SMS. Skilled in de-escalation, scheduling and dispatch, billing and accurate CRM documentation. Seeking a full-time remote customer support role.