Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16806559/?puid=1436033

Work experience

Customer support representative

from 07.2025 to 04.2026 (10 months)
Orthoclinic, Remote (Medicine, pharmacy)

. Handled high-volume inbound phone calls to schedule orthodontic appointments using the company CRM.
. Provided clear, accurate information about pricing, procedures, and follow-up steps to support patient decision-making.
. Resolved customer inquiries with empathy and professionalism via phone and email, maintaining positive patient interactions.
. Documented appointment details and call notes accurately in the CRM to preserve patient records and follow-up tasks.

Sales manager

from 04.2025 to 12.2025 (9 months)
American International Logistics Inc, Haslet, TX, USA, Remote (Transportation and logistics)

. Converted leads into customers by delivering timely quotes, addressing objections, and closing sales via phone and email.
. Maintained and updated CRM records for prospects and customers to ensure accurate sales pipelines and follow ups.
. Provided real-time support for delivery updates and issue resolution to preserve customer satisfaction.

Customer support specialist

from 08.2024 to 03.2025 (8 months)
Realhaus, Canada, Remote (Real estate)

. Resolved customer inquiries across phone, email, chat, and social media using CRM to log interactions and outcomes.
. Tracked and managed customer complaints and escalations in the CRM, coordinating with teams to reach timely resolutions.

Customer service manager

from 07.2022 to 05.2024 (1 year 11 months)
West African Virtual Assistance., Remote (Marketing, advertising, and PR)

. Managed customer service tasks professionally across phone and email to maintain client satisfaction.
. Troubleshoot technical issues for customers and documented solutions in the CRM for repeatable reference.
. Processed orders, transactions, returns, and cancellations accurately while updating records in the CRM.

Education

TARAS SHEVCHENKO NATIONAL UNIVERSITY OF KYIV

Journalism and Social Communication., Kyiv
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Foundations of Digital Marketing and E-commerce.

2024, 6 months

Knowledge and skills

• Independence
• Educability
• Communicability
• Handling objections
• Conflict-free
• Adaptability
• Management of CRM
• Active sales
• Honesty
• Direct sales
• AI Content
• B2B Sales
• User 1C

Language proficiencies

• English — advanced
• French — beginner