Nuella

Nuella Merit
[open contact info](look above in the "contact info" section) ◇ Open to Remote
PROFESSIONAL SUMMARY
Customer support professional with 2+ years delivering remote, multi-channel service (phone, email, chat) across
healthcare, logistics, and tech. Proven ability to use CRM tools to manage workflows, resolve issues quickly, and improve
customer satisfaction through empathetic communication. Consistently meets SLAs and strengthens customer retention by
building trust and delivering clear, effective solutions.
WORK EXPERIENCE
Customer Support Representative Jul '25 — Jan '26
Orthodontics Experts, USA Remote
Handled high-volume inbound phone calls to schedule orthodontic appointments using the company CRM.
Provided clear, accurate information about pricing, procedures, and follow-up steps to support patient decision-
making.
Resolved customer inquiries with empathy and professionalism via phone and email, maintaining positive patient
interactions.
Documented appointment details and call notes accurately in the CRM to preserve patient records and follow-up
tasks.
Sales Manager Apr '25 — Nov '25
American International Logistics Inc, Haslet, TX, USA Remote
Converted leads into customers by delivering timely quotes, addressing objections, and closing sales via phone and
email.
Maintained and updated CRM records for prospects and customers to ensure accurate sales pipelines and follow-ups.
Provided real-time phone support for delivery updates and issue resolution to preserve customer satisfaction.
Customer Support Specialist Aug '24 — Mar '25
Realhaus, Canada Remote
Resolved customer inquiries across phone, email, chat, and social media using CRM to log interactions and
outcomes.
Tracked and managed customer complaints and escalations in the CRM, coordinating with teams to reach timely
resolutions.
Virtual Assistant and Customer Service Jul '22 — May '24
West African VA Remote
Managed customer service tasks professionally across phone and email to maintain client satisfaction.
Troubleshot technical issues for customers and documented solutions in the CRM for repeatable reference.
Processed orders, transactions, returns, and cancellations accurately while updating records in the CRM.
SKILLS
CRM (Customer Relationship Management), Microsoft Office (Word, Excel, PowerPoint), ChatGPT and other AI tools
(e.g., Claude), CapCut (video editing), Canva (graphic design), Call handling and scheduling, Email and chat support,
Conflict resolution and complaint management, Empathy and active listening, Clear written and verbal communication,
Social media inbox management, Copywriting for SEO, social media, and email, Digital Marketing, Attention to detail,
time management, and proactivity, Teamwork and collaboration
EDUCATION
Bachelor of Arts (Hons), Mass Communications 2022