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Safety Manager
- Considering positions:
- Safety Manager, Technical support specialist, Fleet Manager, Compliance Manager
- Age:
- 25 years
- City of residence:
- Mykolaiv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmail
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You can get this candidate's contact information from https://www.work.ua/resumes/16834888/
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Yevhenii Kolesnyk
Technical support specialist
Ready to work as:ELD Technical Support Specialist (Tier 2), Fleet Manager (ELD), Safety / Compliance Specialist
Occupation type:full-time
Age:24
Residence:Mykolaiv, Ukraine
Contacts
Phone:[open contact info ](look above in the "contact info" section)
E-mail:[open contact info ](look above in the "contact info" section)
Working experiences
Technical support specialist
From 09.2021 till now (4 years 4 months)
TrackEnsure Inc., Mykolaiv (IT)
Technical Support Specialist with 4+ years of experience in US & Canadian trucking industry (ELD systems). Skilled in troubleshooting, compliance support, and customer communication. Experienced in handling high call volumes, working with safety regulations (FMCSA), and resolving complex technical issues in English. Within my responsibility area, I:
• Handle 50-80 inbound calls daily from US & Canadian truck drivers
• Troubleshoot ELD hardware & software issues (logs, malfunctions, connectivity, HOS)
• Assist drivers with FMCSA compliance requirements
• Work with emails and chats
• Reduce repeat calls by effective first-call resolution
• Handle escalated technical & compliance issues
• Cooperate with internal teams
• Make prompt decisions for effective issue resolution
• Mentor new employees
• Improved first-call resolution rate
• Maintained high QA score
Key Expertise
• ELD systems & troubleshooting
• FMCSA regulations & HOS
• US trucking industry support
• Driver compliance assistance
• Call center KPI & SLA
Education
Mykolaiv V.O. Sukhomlynskyi National University
Faculty of Philology, Mykolaiv
Master’s Degree, from 2022 till 2024 (2 years)
An English teacher
Mykolaiv V.O. Sukhomlynskyi National University
Faculty of Philology, Mykolaiv
Bachelor’s Degree, from 2018 till 2022 (4 years)
An English-to-Ukrainian Translator
Knowledge and skills
Technical Skills
• ELD platforms
• Ticketing systems (CRM)
• VoIP / Call center systems
• Email & chat support
Soft Skills
• Conflict resolution
• Clear communication with native English speakers
• Multitasking in high-load environment
Languages
• English ─ Upper-Intermediate (daily communication with native speakers)
• Ukrainian ─ Native
• Russian ─ Fluent
• Spanish – Beginner (improving)
Technical support specialist
Ready to work as:ELD Technical Support Specialist (Tier 2), Fleet Manager (ELD), Safety / Compliance Specialist
Occupation type:full-time
Age:24
Residence:Mykolaiv, Ukraine
Contacts
Phone:[
E-mail:[
Working experiences
Technical support specialist
From 09.2021 till now (4 years 4 months)
TrackEnsure Inc., Mykolaiv (IT)
Technical Support Specialist with 4+ years of experience in US & Canadian trucking industry (ELD systems). Skilled in troubleshooting, compliance support, and customer communication. Experienced in handling high call volumes, working with safety regulations (FMCSA), and resolving complex technical issues in English. Within my responsibility area, I:
• Handle 50-80 inbound calls daily from US & Canadian truck drivers
• Troubleshoot ELD hardware & software issues (logs, malfunctions, connectivity, HOS)
• Assist drivers with FMCSA compliance requirements
• Work with emails and chats
• Reduce repeat calls by effective first-call resolution
• Handle escalated technical & compliance issues
• Cooperate with internal teams
• Make prompt decisions for effective issue resolution
• Mentor new employees
• Improved first-call resolution rate
• Maintained high QA score
Key Expertise
• ELD systems & troubleshooting
• FMCSA regulations & HOS
• US trucking industry support
• Driver compliance assistance
• Call center KPI & SLA
Education
Mykolaiv V.O. Sukhomlynskyi National University
Faculty of Philology, Mykolaiv
Master’s Degree, from 2022 till 2024 (2 years)
An English teacher
Mykolaiv V.O. Sukhomlynskyi National University
Faculty of Philology, Mykolaiv
Bachelor’s Degree, from 2018 till 2022 (4 years)
An English-to-Ukrainian Translator
Knowledge and skills
Technical Skills
• ELD platforms
• Ticketing systems (CRM)
• VoIP / Call center systems
• Email & chat support
Soft Skills
• Conflict resolution
• Clear communication with native English speakers
• Multitasking in high-load environment
Languages
• English ─ Upper-Intermediate (daily communication with native speakers)
• Ukrainian ─ Native
• Russian ─ Fluent
• Spanish – Beginner (improving)
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The candidate's resume is posted at https://www.work.ua/resumes/16834888/